This policy is subject to periodic reviews and updates to ensure its effectiveness and alignment with evolving market dynamics.I'm a diamond merchant and I'd like to be featured? You may reach out to us via p2p@okx.com.

A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set. VIPs may submit their delivery address, Customization Name and Number on the football Jersey from March 25, 2026 at 12:00PM (UTC+8) to March 31, 2026 at 12:00PM (UTC+8). Notes: Only verified VIP users are eligible. Trial VIP accounts aren't eligible for the World Cup VIP Exclusive Gift Set.

How do I enroll in this New User Full Rebate Program?

If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit here or navigate to Discover > Opportunities on the platform.What's the Opportunities page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.

After registering with us through designated channels, you will be eligible to receive the New User Bonus available in the Reward center. Upon completing the required new user task displayed in OKX reward center, you will be eligible for a personalised New User Bonus. Please refer to OKX app for the detailed requirement and reward amount.

New affiliated users must complete a single trade in any Tier within 14 days of account registration. New affiliated users must be registered under the OKX Brazil Entity. Trading under Advanced mode; Simple mode; Convert through App, and Spot trading; Express buy/sell with BRL; and Convert through Web is counted. The total Affiliate Rewards will be calculated by multiplying the number of affiliated users who complete a single trade in any Tier by the Reward amount corresponding to its Tier.

If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following. Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache.

How often are new items added to OKX House? Our OKX Shop is regularly updated with the latest products and limited-edition items. While there's no fixed schedule, new additions are introduced periodically, so be sure to check the OKX House page frequently for updates.14. Who can I contact for support regarding OKX House? For further assistance, please reach out to OKX Shop customer support via shop@okx.com and we’ll be happy to help.

A hard fork occurs when a newly forked chain is not compatible with the old one, meaning that old nodes will refuse to process blocks generated by the new chain. Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?

Stay updated As the crypto asset market evolves, new tokens may be added or removed. Check our announcements regularly to stay informed about the latest supported tokens. Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.

How can I know the latest component weight? To find out the latest component weight, you can always open our OKX Index page and select the index you want to learn more about, and you'll find the component's weight on our index details page (for example, https://www.okx.com/markets/index/btc-usdt). Find the component weightage on our OKX Index page5. What will be updated on API related to index component weights? No changes to current API endpoints and no new endpoints will be added.

Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.

I haven’t received the SMS codeFacial recognition failed Please update your app to the latest version. To enhance account fund security, the fund password feature has been removed starting from App version 6.0.24. If your page still prompts you to enter or set a fund password, please update the App to the latest version. If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.

Example: Current time is May 1st 00:00, your tier is Tier 4 (requires $5M invitee trading volume in one calendar month) Your invitee trading volumes in February, March, April were: 1.2M,1.2M, 1.2M,2.1M, $1.8M. Highest was March with $2.1M, only meeting Tier 3 standard. Starting May 1st, your tier automatically downgrades to Tier 3.

Note: Update to the latest OKX App for an improved withdrawal experience. In the new version, fees are deducted from your overall balance rather than your withdrawal amount. If you remain on an older version, fees will still be taken from your withdrawal total. Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.