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Terms and Conditions The campaign (the “Campaign”) shall commence from 3 August 2023 09:00, EST to 14 August 2023, 10:30 EST. Eligible users for the reward are: New users who do not have an OKX account. Completed Identity Verification. Check your status here. Click on the "Join" button and joined successfully. Users who are eligible will successfully be given a "Ticket" to the reward which will be released during "Launch" which shall commence from 14 August 2023 10:30 EST.Published on Sep 25, 2023Updated on Aug 28, 202512How do I connect my Keystone Hardware Wallet to OKX Wallet?
This is a step-by-step guide showing you how to connect your Keystone hardware wallet to OKX App and the OKX Wallet Browser Extension. We'll cover the process of wallet connection, and explore the fundamental features of OKX Wallet, including sending transactions, and utilizing decentralized exchange (DEX).Published on Nov 8, 2023Updated on Mar 2, 202612,640How do I manage my P2P settings?
You can manage your P2P trading settings on the website or in the OKX app (only in Pro mode). Your P2P profile shows your info, reviews, security settings, payment methods, and merchants you follow or block. To find P2P settings, follow these steps: Web: select Buy crypto from the navigation menu > P2P trading > My profile App, Pro mode: open menu and select Buy crypto > P2P trading > ProfileHow do I add or delete payment methods?Published on Aug 22, 2023Updated on Mar 17, 20262,525Why do I have to trade on OKX Liquid Marketplace?
Maximize their capital efficiency with lower margin requirements and offset risk between spot and derivative positions.What does the OKX Liquid Marketplace offer me? In more detail, here are the main benefits of the OKX Liquid Marketplace for pro and institutional crypto traders: Competitive prices, regardless of size or complexity: Always access tightest available quote/spreads. Send custom RFQs to multiple counterparties. Let multiple makers compete to win trades.Published on Mar 13, 2024Updated on Oct 30, 202516Why did my identity verification fail?
Unable to Access the Camera Please go to your phone’s settings, locate OKX, enable camera access for the OKX App, and then try again. Face Recognition–Related Issues Face recognition failed / Page shows information mismatch Account verification must be completed by the account owner. If you encounter face recognition failure or information mismatch, please contact our customer support team for assistance.Published on Sep 5, 2023Updated on Feb 23, 202611,511Guide to ID and selfie photos for identity verification
The photos of your ID should also show all corners of the ID card or document. Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required.Published on Oct 13, 2023Updated on Jan 28, 202613,283What's Satoshi test and how do I complete it?
Satoshi Test Pros and Cons are as below: Pros Cons Reliable method for confirming control over a private address. Multiple criteria are required for a successful test. Supports most networks. (BTC Lightning is unsupported) Involves network fees borne by the user. How do I verify my address with the Satoshi test?Entering the Satoshi test flow During your withdrawal process, you may be prompted to specify the destination of your funds.Published on May 28, 2024Updated on Feb 17, 202659Affiliate FAQ
Why does the person I invited through OKX Affiliate Program show as 'Invalid'? Generally, when your invitee is recalled by another channel, it'll appear as "Invalid" from your perspective. Alternatively, if certain settings determine that the rebate relationship between you and your invitee is invalid, the status will also show as "Invalid." You can select on "Invalid" to learn more about the reason.2.Published on Dec 4, 2024Updated on Mar 19, 2026720How do I trade smart with the right leverage?
Higher risk of liquidation and margin loss await if a higher leverage is set Historical data shows that the main risks of high leverage are as follows: Extreme fluctuations: A high leverage amplifies the impact of market fluctuations, which can result in much higher losses. Risk of liquidation: When the market goes in an unfavorable direction, high-leverage trades are much more likely to liquidate, which will lead to loss of margin.Published on Aug 8, 2023Updated on Feb 9, 20261,030Passkey FAQ
To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone? If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby.Published on Mar 19, 2025Updated on Mar 4, 2026116A beginner's guide to identity verification
14. How can I change my name/identity verification information? Due to security reasons, changes to identity verification information cannot be made directly through the app or website. Please contact customer support for assistance with your request. Note: Only one ID can be registered for one account. Please contact customer support with your ID number if you are unsure about which account is connected to your ID.Published on Sep 25, 2023Updated on Mar 23, 20266,448How do I sell crypto?
You can immediately sell your crypto assets into cash or convert them, all in one place.Getting started Open your OKX App OKX pro mode: select Buy crypto from homepage > Sell OKX pro mode: Opening Buy crypto and toggle to Sell OKX lite mode: Select Trade > Sell OKX lite mode: select trade > Sell from homepage Select the crypto you would like to sell Enter the amount and Select payment method Select your preferred payment method from available options, such as P2P Express and other third-party channelsPublished on Aug 10, 2023Updated on Nov 17, 20252,228How do I buy crypto?
Open your OKX App OKX pro mode: select Buy crypto from homepage OKX pro mode: Opening Buy crypto page from homepage OKX lite mode: select Trade > Buy OKX Lite mode: select trade > buy from homepage 2. Select crypto you would like to purchase, enter your preferred amount and Select Payment Method 3. You can see all the available payment methods here, such as P2P Express or other methods. 4.Published on Aug 10, 2023Updated on Nov 17, 20251,782How do I buy crypto with Apple Pay?
You can now use Apple Pay to buy crypto instantly on our platform—directly from your iPhone or other supported Apple devices. This feature is currently available only to Australia, European Union (EU) and United Arab Emirates (UAE) residents who have completed account verification. Please note that access also depends on the device and country supported by Apple Pay, and may differ from your verified country of residence with us.Published on Jul 2, 2025Updated on Mar 2, 20265How do I check the status of my returned withdrawal?
Start the conversation via the chatbot system on the main page of the OKX website You'll be prompted to select the common topic, choose Withdrawal as your topic. Select Withdrawal as the topic for chatbot to react to You'll see a list of frequently encountered withdrawal topics. Choose the topic Withdrawal has been returned by the receiving platform for your specific issue.Published on Oct 30, 2023Updated on Feb 9, 2026285