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Self-Managed Super Fund (SMSF) FAQ
There may be very limited exceptions, but we're not able to advise on whether these apply in your situation. We strongly recommend speaking with an SMSF accountant or adviser before attempting any crypto transfer into your fund. This is general information only and not legal or financial advice.5. How should crypto be valued in an SMSF? We're not able to provide advice on how to value crypto for SMSF purposes.Published on 2 July 2025Updated on 3 Dec 2025McLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 202513Common scam tactics
The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift". The scammer instructed the user to wait for a code, but the user soon discovered his account funds were gone. When questioned, the scammer only replied, "Wait."Published on 28 Sept 2023Updated on 6 Feb 20262,596How do I open an SMSF account on OKX?
We're not able to advise on whether an SMSF is right for you or what balance is appropriate. The right setup depends on your personal circumstances, and we recommend speaking with a licensed financial adviser before making any decisions.4. What assets can an SMSF invest in? SMSFs can invest in a range of assets, including shares, property, and in some cases, crypto, but only if the investment complies with superannuation law and the fund's investment strategy.5.Published on 2 July 2025Updated on 3 Dec 2025How do I manage my P2P settings?
While we're doing our best to verify them, sometimes you may encounter malicious people. They try to impersonate our customer support agents to get your sensitive info, such as passwords or verification codes. There are 2 main types of phishing: SMS and email phishing (smishing) that uses various types of text messages. Most often, smishing starts with a message informing you that you received a large amount of funds. Voice phishing (vishing) that uses voice calls.Published on 22 Aug 2023Updated on 29 Aug 20252,523How do I verify an individual account?
We're required to regularly request that customers verify their identity information. 2. Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen?Published on 25 Sept 2023Updated on 3 Mar 202630,743What's USDT0 and how do I use it?
Old USDT address on X Layer: 0x1e4a5963abfd975d8c9021ce480b42188849d41d New USDT0 address on X Layer: 0x779Ded0c9e1022225f8E0630b35a9b54bE713736 There are two ways to bridge your Wrapped USDT to USDT0 on X Layer: Simply deposit your old USDT back to exchange and withdraw via X Layer to receive the USDT0 Deposit your USDT and withdraw via X Layer to get USDT0 Use the USDT0 swap feature on OKX DEX Swap your USDT from X Layer to get USDT0 We're building a comprehensive DeFi ecosystem around unifiedPublished on 12 Sept 2025Updated on 20 Jan 202622How do I stay safe from phishing SMS using the name OKX?
You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.Published on 9 May 2025Updated on 4 Mar 2026321Why hasn't my deposit been credited?
Make sure you deposit at least the minimum deposit amount shown on our Deposit page We're unable to process any deposit amount less than the minimum, nor are we able to reverse or refund the transaction.Published on 1 Sept 2023Updated on 3 Mar 202613,699A beginner's guide to identity verification
We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.7. I'm under the age of 18. Why can't I sign up? Due to local laws and regulations, you must be 18 or older to access our services.8. Why do I need to submit a selfie for identity verification? We need your selfie to compare it with your ID and make sure it's really you.Published on 25 Sept 2023Updated on 16 Mar 20266,447Why is my deposit/withdrawal suspended?
Please follow the project team's official announcement, or retry deposit/withdrawal on our platform.Specific cryptocurrency is delisted We're committed to safeguarding users' interests and maintaining the longevity of the industry. As such, we will regularly conduct thorough audits on project teams, operations, token transactions, and technology. Any tokens/crypto that fail to meet our standards will be delisted, and deposits will be disabled. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 2026975
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