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How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on 13 Oct 2023Updated on 12 Feb 2026136OKX listing mechanism
Opening price determination The opening price in a Call Auction is determined based on the following principles: The price that allows the highest trading volume At that price: All buy orders priced higher than the opening price are fully executed, or All sell orders priced lower than the opening price are fully executed Either the buy side or the sell side at the opening price must be fully filled The resulting price becomes the official opening price of the trading pair.Published on 27 Apr 2018Updated on 1 Apr 20267,469How do I turn on the cool-off period?
Learn how you can switch on the cool-off period as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Cooling-off period under Settings Once you're in Settings, switch on the Cooling-off period option Select the period and enable the feature Determine the period of your cooling-off period before enabling it If you're wondering how you can turn on the quick order feature, visit here.Published on 27 Nov 2024Updated on 10 Sept 202520What should I do if my withdrawal isn't successful?
Due to the irreversibility and anonymity of blockchain transactions, we can't reverse it, and we can't determine the source of the address. You'll need to contact the platform that provided the address or the person who gave you the address for assistance. Note: when withdrawing, please ensure that the withdrawal address, network, and amount are correct to avoid similar issues in the future.Published on 17 Oct 2024Updated on 29 Mar 2026246Index components weightage adjustment FAQ
What are the principles for determining component weights? Previously, all index components were weighted equally. Now different components will have different weights depending on their trading volume and liquidity conditions.3. What indexes will be adjusted and when will this take place? Most of the existing indexes will be adjusted by batch. For the exact timing of the adjustments and specific indexes to be adjusted, please stay tuned to our announcement page.4.Published on 14 Dec 2023Updated on 12 Feb 202613How can I do spot trading with the Jupyter Notebook?
In spot trading, the parameter tgtCcy determines the unit of the size parameter sz, which can be either the base currency or the quote currency of the trading pair. For example, in the pair BTC-USDT, the base currency is BTC and the quote currency is USDT. By default, tgtCcy = quote_ccy for buy orders, which means the sz you specified is in terms of the quote currency.Published on 29 Sept 2023Updated on 10 Sept 2025546What should I do during or after a scam?
This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely? Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone.Published on 11 Mar 2024Updated on 4 Mar 2026727How do I make a withdrawal? (web)
Network fee Note: the network fee can vary between networks and is determined by blockchain. Fill in withdrawal details on the on-chain withdrawal page Complete the 2FA verification and select Confirm, your withdrawal order will be submitted Note: some cryptos (for example, XRP) may require tags to complete the withdrawal, which is usually a sequence of numbers. It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.Published on 22 Aug 2023Updated on 27 Mar 20261,568How to prevent phishing emails?
Here are a few simple checks that can help you quickly determine whether an email is genuine:1. Check the sender's email address This is one of the quickest ways to identify a suspicious email, OKX uses a set of official email domains. You can view all official contact channels here. If the address looks similar but not exactly the same (for example, “okx.com” changed to “oikx.com” or an unrelated domain), treat the email as suspicious.2.Published on 24 June 2025Updated on 16 Dec 20253What should I do if I want to withdraw assets that are not supported on other platforms?
Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform. When the network is busy and there are many onchain transactions waiting for confirmation, it can slow down the confirmation speed. This may cause withdrawal cryptos to be delayed.Published on 8 Apr 2025Updated on 3 Feb 20269How do I access cryptocurrency derivative products in Australia?
If we determine that the documentation you submit is insufficient to demonstrate that you fall under one of the categories of wholesale client in the Corporations Act 2001 (Cth), we'll let you know that your application has been rejected. You should only reapply if your circumstances have changed materially, and you believe that you now qualify as a wholesale client under the Corporations Act 2001 (Cth).Published on 20 Mar 2024Updated on 17 Nov 202520What's the Spot DCA (Martingale) bot and how do I use it?
Max safety orders: determine the maximum number of safety orders the bot can place per cycle. The actual number depends on available funds. Other optional parameters: Amount multiplier: set a multiplier to increase the size of each subsequent safety order as the price moves against the initial order. For example, a multiplier of 1.5 will make each safety order 50% larger than the previous one. Price steps multiplier: adjusts the price gap between each safety order.Published on 12 Feb 2025Updated on 17 Nov 20252How do I check if an email is officially from OKX via EML file?
By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on 24 Nov 2025Updated on 4 Mar 202615How do I deposit AUD with bank transfer?
We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region.5. Why do I have deposit limits and how can I increase them? Limits are in place to protect your account and ensure compliance with local regulations. You can request an increase in these limits via the home screen banner within the app. Click here for more details.6. How do I check my cash deposit history?Published on 13 Mar 2024Updated on 21 Jan 202633Understanding OKX's Security Fund
Users have no beneficial interest, ownership rights, legal claim, or ability to direct the use of any assets held within the Security Fund.While intended for use in the manner described in this article, OKX retains absolute and sole discretion over the establishment, maintenance, size, composition, and utilization (or non-utilization) of the Security Fund, including, but not limited to: Determining the necessary size of the Security Fund.Published on 25 Mar 2026Updated on 31 Mar 20261