All
FAQ
Announcements
Product documents
How do I set up indicators on the chart?
Setting up these indicators on our charts is a straightforward process. Follow this step-by-step guide to enhance your charting experience.How can I create the indicators? Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.Published on 30 Nov 2024Updated on 10 Sept 202514How do I set up a liquidation alert?
This requires you to deposit additional funds to maintain your open positions or risk liquidation.Why should I set up a liquidation alert? Setting up a liquidation alert helps you manage your risk by notifying you when your margin level drops to or below 300%. This allows you to take timely actions, such as depositing more funds or adjusting your positions, to avoid liquidation.How do I set up a liquidation alert on my trading platform?Published on 2 Aug 2024Updated on 17 Nov 202525How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on 23 Jan 2025Updated on 31 Dec 202550How do I migrate my email address or phone number to another account? (web)
Example: if you've an unverified account (Account A) and a verified account (Account B), you can migrate Account A into B. After migration, Account A will be closed and account B will remain as the primary account. This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account.Published on 22 Aug 2023Updated on 4 Mar 2026384Why hasn't my withdrawal arrived in the account?
Select the withdrawal network which is supported by the corresponding platform in the Withdrawal network field For example, you'd like to withdraw crypto from us to Platform B. You've selected the OEC chain in our platform, but Platform B only supports the ERC20 chain. This can lead to withdrawal failure.Published on 22 Aug 2023Updated on 4 Mar 202620,529How do I make a deposit? (web)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. When making a deposit, all cryptos require a deposit address. Some crypto also require an additional tag (also known as a Tag or Memo) to be filled in along with the address.When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 13 Aug 2023Updated on 26 Jan 20267,532How do I make a deposit? (app)
For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. When making a deposit, all cryptos require a deposit address. Some crypto also require an additional tag (also known as a Tag or Memo) to be filled in along with the address.When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 22 Aug 2023Updated on 26 Jan 2026147,944What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on 10 Apr 2025Updated on 16 Mar 2026499OKX P2P verified merchant service agreement
Verification Status and Deposit Requirements a) The Site will provide a verification icon or badge to “Verified Merchant” or equivalent, to distinguish them from unverified advertiers or traders. b) You hereby authorise OKX to make a deposit by transferring certain digital assets, as designated by OKX, with the amount depending on OKX’s internal threshold and guidelines, into your Verified Merchant’s deposit account.Published on 15 Sept 2023Updated on 28 Jan 2026706How do I unlock my deposit when the Travel Rule additional verification is required?
channel name in the Exchange platform field Select I'm the sender checkbox and your legal name will auto-display in the First name and Last name field, then select Submit Fill in all the necessary sender's information Under certain circumstances, you're required to select your country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked Once your deposit is unlocked, you can convert it into your desired cryptocurrencies3. b)Published on 29 Apr 2024Updated on 18 Feb 2026191What attestation do we need to agree to when verifying as an institutional customer?
Applicant has read, understands, and agrees to be bound by OKX’s Terms of Service (hereinafter the “Terms”), and any modification or amendment thereto for as long as it uses the Services (as defined in the Terms); B. any information and/or documentation provided in connection with its application to open or maintain an account or subaccount on OKX (collectively, the “Application Documentation”) by Applicant previously or herewith is true, accurate, correct, and complete; C. any Application DocumentationPublished on 5 Feb 2024Updated on 8 Oct 2025131Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For example: If a user's BTC token balance is A, its BTC equity is A and BTC debt is 0 If a user's ETH token balance is -B, its corresponding equity is 0 and the debt is B Next, we build a Merkle tree with these account values as leaves. The root of the tree acts as a single value representing all user balances. Each user can prove their account is part of this tree by using a Merkle Path that shows how their account connects to the root.Published on 21 Oct 2024Updated on 11 Feb 202690Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
By entering, you represent that (a) you are not located in any of the Restricted Jurisdictions, (b) that you agree to these Official Rules and the OKX Web3 Wallet Services User Agreement, and (c) that you agree to OKX’s decisions regarding the Promotion, which are final and binding. Additional Requirements: Limit (1) Gift per recipient per individual race (first-tier of the Promotion) and per year end commemorative event (second-tier of Promotion).Published on 19 July 2024Updated on 9 Feb 20261Passkey FAQ
What if I see a pop-up notification saying passkeys aren't supported in my region when logging in? You can proceed by logging in with your password as usual.10. Can Apple devices bind multiple passkeys? Each account can only be bound to one passkey.11. Why don't I see 'Use Passkey' or the authentication pop-up on my iPhone? This is usually caused by an incorrect AutoFill & Passwords configuration.Published on 19 Mar 2025Updated on 4 Mar 2026116How do I use a physical security key to protect my account?
Here's how to set it up: Go to okx.com, open the menu, and select Profile & Settings Navigate to Security Center > Passkey > Add Passkey > Use other equipment or external key Follow the prompts to confirm your PIN and complete the binding process Once set up, your hardware key can be used for secure logins, withdrawals, and other sensitive operations.2.Published on 10 Jan 2025Updated on 12 Feb 202617,413