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How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on 17 Aug 2023Updated on 3 Mar 20263,688Why hasn't my deposit been credited?
Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform. Otherwise, it could lead to deposit failure.Published on 1 Sept 2023Updated on 3 Mar 202613,725Why can’t I see or use my crypto balance?
If the trade was placed via copy/lead trading, check the copy trading or lead trade interface/account to confirm whether the trade is still processing or settling. Refresh your Assets page after a few minutes once confirmations are complete. If the balance still doesn’t appear after expected times, contact OK Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations.Published on 14 Oct 2025Updated on 15 Jan 20264Why hasn't my withdrawal arrived in the account?
Note: if you enter an incorrect/missing tag/memo/comment, it could lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance. Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure.Published on 22 Aug 2023Updated on 29 Mar 202620,617What can I do if my device is running in an unsafe environment?
While using the OKX app, you may encounter a warning stating that your device appears to be operating in an unsafe environment, potentially leading to security risks. This warning is a security alert from the OKX system, indicating that it has detected an anomaly in your device's operating environment. This means the way you currently use OKX may lead to information leakage, potentially resulting in the theft or transfer of your OKX assets by Trojan viruses or hackers.Published on 19 Jan 2023Updated on 12 Feb 2026298How do I safeguard my Web3 wallet from fraudsters?
If the user proceeds, it leads to malicious alteration of permissions.Published on 13 Dec 2023Updated on 27 Jan 2026984OKX P2P verified merchant service agreement
If a Verified Merchant needs to cancel the verification status, he/she must submit an application online on the Site. If there are no ongoing disputes in the Verified Merchantr's account or other behaviours that may affect transaction security or integrity, we will review and approve within 5 working days. A refund of the deposit shall be made by OKX after the verification status has been terminated.7.Published on 15 Sept 2023Updated on 28 Jan 2026709Common scam tactics
This can lead individuals to unknowingly transfer their funds to fake accounts or fraudulent platforms. As a result, these individuals then encounter difficulties when attempting to withdraw funds or receive what was promised. Unfortunately, this can ultimately lead to financial losses for those affected. Friendly reminder: we don't encourage you to engage in offline transactions due to unforeseen risks. We kindly ask you to remain vigilant throughout the transaction process.Published on 28 Sept 2023Updated on 6 Feb 20262,624How do I reverse my trading position with one tap?
Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision. More opportunities for fast strategies: perfect for scalpers and breakout traders who depend on rapid decisions and minimal downtime between positions.How do I use one-tap reverse?Published on 5 July 2025Updated on 19 Mar 20269Unseen City Shirts - The Roses and The Bees - NFT FAQ
OKX is one of the world’s leading technology companies building the future of Web3. Known as one of the fastest and most reliable crypto trading platform for traders everywhere, OKX’s crypto exchange is the second largest globally by trading volume. What are digital collectibles? Digital collectibles are a type of digital asset that are unique and cannot be replicated. They are stored on the blockchain, and each come with unique ID.Published on 19 Apr 2024Updated on 8 Sept 202523Unseen City Shirts - Blue Moon - NFT FAQ
OKX is one of the world’s leading technology companies building the future of Web3. Known as one of the fastest and most reliable crypto trading platform for traders everywhere, OKX’s crypto exchange is the second largest globally by trading volume.2. What are digital collectibles in the Unseen City Shirts – Blue Moon NFT campaign? Digital collectibles are a type of digital asset that are unique and cannot be replicated. They are stored on the blockchain, and each come with unique ID.Published on 25 Apr 2024Updated on 4 Dec 20252What should I do if I want to withdraw assets that are not supported on other platforms?
For example, during a high volume of NFT transactions, the Ethereum network can become congested, leading to longer withdrawal times and block confirmation times, which means assets may not arrive promptly. Different platforms or wallets have varying requirements for the number of block confirmations.Published on 8 Apr 2025Updated on 3 Feb 20269How do I secure my exchange account?
Not only have we established sophisticated security systems for our internal wallets, but we also provide industry-leading security features and tools for our users. We have several security features that can help users secure their crypto assets on our platform: Login password Email verification Authenticator app Mobile verification Face verification Passkey Anti-phishing codeWhat am I securing my account from?Published on 12 June 2024Updated on 23 Mar 20261,310How do I stay safe from phishing SMS using the name OKX?
If you call it, you’ll be connected to someone impersonating our agent who may then guide you through a bogus account verification process—ultimately leading to loss of access to your wallet. First example of phishing SMS; these aren't legitimate OKX messages, and responding to them could result in account takeover or asset loss. Second example of phishing SMS Third example of phishing SMSHow can I protect myself? It’s essential to remain cautious and informed.Published on 9 May 2025Updated on 4 Mar 2026321Understanding OKX's Security Fund
Within our OKX group, depending on local regulations, the term "Security Fund" may be known by other names.The fund is primarily used to manage losses incurred when a user's position is liquidated and subsequently leads to negative equity (a state where the market value of the position falls below the "bankruptcy price" or zero-margin level).2. What's the Security Fund Used For? The core purpose of the Security Fund is to absorb the shortfall created by "bankrupt positions."Published on 25 Mar 2026Updated on 31 Mar 20261