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What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on 13 Oct 2025Updated on 27 Jan 2026FAQ13OKX reveals user compensation and loyalty rewards for after withdrawals reopen
For OKB holders, the value of their OKB (in USDT) will be doubled in the asset weight calculation process. 2. For users whose assets exceeded 10,000 USDT before 4:00 pm UTC on Nov. 23, OKX will issue a commission rebate card valued between a minimum of 100 USDT and a maximum of 1,000 USDT. 3.Published on 24 Nov 2020Updated on 17 Nov 2025AnnouncementsHow do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on 3 July 2025Updated on 10 July 2025FAQ35How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60New upgrades for better copy trading experience
Here's what's new: Firstly, we have doubled the followers' capacity on Master Traders. This means more slots for copiers, to follow a master trader! Secondly, we have added the search feature that everyone has been asking for, to the market board, making it easier to find your favorite master traders. No more endless scrolling! Thirdly, we have expanded the range of assets that you can copy by 21 more pairs!Published on 21 Mar 2023Updated on 17 Nov 2025AnnouncementsOKX will list Harmony’s ONE token for spot trading
The consensus mechanism of Harmony, Effective Proof-of-Stake, innovates on Practical Byzantine Fault Tolerant consensus mechanisms to further reduce centralization, while supporting stake delegation, reward compounding and double-sign slashing. Asset name: Harmony Ticker: ONE Total Supply: 13,156,044,839 Circulating Supply: 11,577,201,975 (Data from Jan. 6, source: CoinGecko) Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on 6 Jan 2022Updated on 17 Nov 2025AnnouncementsHow do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on 5 July 2025Updated on 19 Mar 2026FAQ9Seconds to understand Token Trading
Service fee will be doubled in the process.With Token Trading, we can buy ETH with BTC directly, reducing both time and cost. Lower cost of exchanging cryptocurrencies Arbitrage opportunities Higher anonymity Easier transfer and circulation of cryptocurrencies How are the prices in Token Trading determined? Like traditional fiat-to-token trading, the market prices of Token Trading are determined by supply and demand. When there is a buying pressure, the price rises.Published on 6 Dec 2019Updated on 17 Nov 2025AnnouncementsWhat's the Spot DCA (Martingale) bot and how do I use it?
For example, with a 1% initial price step and a multiplier of 2, the safety orders will be placed at 1%, 3%, 7%, and so on (doubling the gap after each order). Stop loss (SL): another optional setting to limit losses. If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my Spot DCA (Martingale) bots?Published on 12 Feb 2025Updated on 17 Nov 2025FAQ2How can you protect yourself from a phishing attack?
Don't search the OKX website through Google or other search engines and log-in without double checking. It's recommended to input manually the official website of OKX: https://www.OKX.com. Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function.Published on 17 Aug 2023Updated on 3 Mar 2026FAQ3,681Copy traders: Introduction to proportional copy trading
Step 4: Select "Copy now", double check the copy trade details and select "Confirm". 3. Recommended multiplier Because your copy trade order amount is proportional to that of the lead trader, if your multiplier is too high, your order may be at risk of early liquidation due to high leverage. Our system therefore provides a recommended multiplier to help you minimize risk. We highly recommend staying within the recommended multiplier range.Published on 11 Sept 2024Updated on 15 Oct 2025Product documentationHow do I buy with debit / credit cards?
If you're experiencing difficulty with adding your card, please double-check that the card details you entered are accurate. If you're still having issues, reach out to us here for assistance. On some occasions, you will be prompted during the add card process to do extra authentication via a 3-D secure authentication process.5. Why am I receiving an error when completing a transaction with my debit or credit card? Please make sure your card hasn't expired and all details are entered correctly.Published on 22 Feb 2024Updated on 31 Dec 2025FAQ579What should I do if I mistakenly withdraw crypto via the wrong network?
To avoid this, we suggest double-checking the crypto network before taking any action. For example, USDT-ERC20 is on the ETH network, USDT-TRC20 is on the TRX network. The above steps are also applicable if you'd like to transfer crypto-ERC20 from the ETH wallet to the OKX Web3 wallet.Retrieve it via MetaMask walletApp 1. Import your third-party wallet into MetaMask wallet via private key.Published on 17 Mar 2023Updated on 26 Jan 2026FAQ5,497How to transfer crypto from Coinbase to OKX?
Always double check if the address is copied correctly. Input the amount that you want to transfer from Coinbase to OKX. Confirm your withdrawal transaction on Coinbase. Follow all authentication steps, review the details and confirm the transfer from Coinbase to OKX. Travel Rule Requirements: Provide additional information if needed, such as the platform where the transferred funds come from and the verified name on the counter platform.Published on 19 June 2025Updated on 26 June 2025FAQ6World Cup VIP Exclusive Gift Set FAQ
Please double-check your details before submitting.Can I use someone else's name as the recipient? Yes. The gift box will be shipped to the delivery information you provide. As long as the name and address are accurate, delivery will proceed normally.Can I use an overseas delivery address? Delivery may not be available in all countries or regions. To confirm whether your location is within our delivery coverage, please contact customer support.Which logistics provider will handle my delivery?Published on 19 Dec 2025Updated on 26 Mar 2026FAQ299