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Convert to Pay FAQ
If you converted non-Pay assets to Pay assets, you'll notice a decrease in your Convertible category and an increase in your Pay ready category. The changes will be reflected in a couple of minutes, ensuring your balances are updated in real-time. Learn more about other parts of Pay here.Published on May 23, 2025Updated on Mar 31, 202621Pay account FAQ
There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.Published on Apr 28, 2025Updated on Mar 30, 2026536Pay passkey setup FAQ
Pay requires passkeys to ensure fast and secure onboarding.Why can’t I continue with Pay signup? If your device’s built-in password manager isn’t installed or activated, the passkey prompt cannot appear—blocking the signup process. This is most common on iPhones without the Passwords app installed or Android devices where Google Password Manager is disabled. For other Pay passkey-related matters, visit here.FAQ (iOS version)Do I need the Apple “Passwords” app?Published on Dec 18, 2025Updated on Jan 2, 2026Why do I see Pay products in both Simple Mode and Pay Mode?
You might notice Pay in both Simple mode and Pay mode. Simple mode offers a simpler, more intuitive experience for everyday payments, while still using the same account and balance. It's just two ways to use Pay, depending on what you want to do.What's the difference between Pay in Simple mode and Pay mode? Both use the same account, but they offer different levels of control and features. For more details about this, visit here.What is Pay in Simple mode?Published on Jan 27, 2026Updated on Feb 11, 2026How do I activate my Pay?
You can activate Pay by following these steps:How do I activate Pay?Published on May 2, 2025Updated on Mar 31, 20264,936How do I access my rewards on Pay?
Pay Rewards is a loyalty program that allows eligible users to earn rewards on USDG on X Layer in Pay. The program is funded by us and is designed to incentivize holding stablecoins in Pay. Your funds remain in your Pay balance. Note that rewards may be changed or discontinued at any time.How can I access the Rewards section?Published on Apr 28, 2025Updated on Mar 31, 202657Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on Jun 1, 2023Updated on Mar 16, 20265,563How do I add funds into my Pay balance?
The ability to add assets from exchange on Pay is a simple way for users to transfer assets from their exchange account to their pay balance. Users need to set up Pay before they can use add funds from the exchange account function.How do I add my funds into my Pay balance? There are several entry points across Pay mode.Published on Jul 3, 2025Updated on Mar 28, 20262How can I send/accept payments in IM on Pay?
SendStep 1: Start a chat with a friend Open the Message page in Pay Tap the plus (+) icon at the top right corner Select New Message Choose a friend to start a chat with — you can add them by their phone number, or sync your phone contacts to see who's already on OKXStep 2: Send crypto using Pay Once your chat is set up, sending crypto is easy: In the chat, tap the plus (+) icon at the bottom right Select Pay Set the amount and currency you’d like to pay with Tap Pay to complete the transfer YourPublished on Apr 28, 2025Updated on Mar 31, 202639How do I send crypto gifts in IM on Pay?
Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Mar 31, 202621How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on Dec 8, 2025Updated on Dec 26, 20251,487What should I do if I accidentally deposit crypto that OKX doesn't support?
Enter your withdrawal address, withdrawal amount, and preferred account to pay the network fee Note: The fee will be settled in USDT.Published on Sep 26, 2023Updated on Mar 16, 20261,910OKX NFT FAQ
Depending on what NFTs and where you are buying or selling, you may need to pay royalty, platform service fee, and Gas fee. Royalty: Buying or selling an NFT may involve paying a royalty to the creator. Although OKX doesn't charge any service fees, other platforms may charge you some money for buying or listing. Service fee: OKX NFT Marketplace doesn't charge any service fees.Published on Jan 5, 2023Updated on Jan 27, 2026541Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Published on Aug 31, 2023Updated on Jan 26, 2026985How do I use my Smart Account?
AA Smart Account has 5 exceptional features:Token Transfers Open your OKX app, select Wallet, and Send Select the crypto and network that you want to transfer Note: If you own the same token on multiple networks, you can select the one you want Enter the receiving address and transfer amount Note: If you've logged into an Exchange account, the system will auto-recognize the receiving address of your exchange account Select a stablecoin in the Pay with field to pay for the gas fees if your walletPublished on Aug 30, 2023Updated on Nov 17, 202512,992