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Where do I find limits, fees and processing time details for cash withdrawal?
Video Guide You can easily withdraw cash from your OKX account using our cash withdrawal feature. We offer a variety of local currencies and cash withdrawal methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on May 23, 2025Updated on Mar 4, 202634Where do I find limits, fees and processing time details for cash deposit?
Video guide You can easily send cash to your OKX account using our cash deposit feature. We offer a variety of local currencies and cash deposit methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on May 23, 2025Updated on Feb 12, 202626How do I withdraw BRL with Pix transfer?
There are two ways you can add a bank account: Making a successful cash deposit Making a cash deposit is the simplest way to get your account verified on OKX, as your information will be automatically verified when a successful deposit is performed between your bank and OKX's partner bank.Any bank account that has performed a successful cash deposit will be automatically added to your list of approved withdrawal bank accounts.Published on Nov 27, 2023Updated on Dec 3, 2025188Crypto available for withdrawal FAQ
You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on Jan 25, 2024Updated on Feb 11, 20263,673How do I access my rewards on Pay?
The cash value of pending rewards is an approximation. The lifetime payout and activity records show the exact token and cash amounts. Rounding adjustments in the app may cause slight discrepancies in cash values.8. When will the Pay rewards program end? This is a limited-time campaign. We'll notify users in advance before ending the rewards program. Learn more about other parts of Pay here.Published on Apr 28, 2025Updated on Feb 11, 202656How do I use Merchant Coupon Code?
No cash value: Cannot be exchanged for cash, credit, or crypto. Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon? If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity?Published on May 19, 2025Updated on Jan 2, 202619How can I do spot trading with the Jupyter Notebook?
For spot trading under spot or spot and futures mode, please set tdMode='cash'. For spot trading under multi-currency margin or portfolio margin mode, please set tdMode = 'cross'. You'll find below a quick explanation of how to figure out what mode your current account is configured as.9. How can I figure out what mode my current account configured as?Published on Sep 29, 2023Updated on Sep 10, 2025540USDG on X Layer FAQ
USDG is backed 1:1 with cash and cash equivalents and is designed for compliance from the ground up. It aligns with leading global regulations like Singapore's Monetary Authority of Singapore (MAS) and Europe's Markets in Crypto-Assets (MiCA) frameworks. USDG is issued by regulated entities like Paxos Digital Singapore, offering the transparency and oversight that users deserve.Published on Oct 21, 2025Updated on Dec 18, 202511OKX House FAQ
Use this number on the delivery partners' website to check your delivery status.9. What shipping options are available for OKX House orders? We work with our delivery partners to provide the shipping service. Delivery times and fees depend on your location and the option selected at checkout.10. Can I change or cancel my OKX House order after it's been placed? Unfortunately, orders cannot be modified or canceled once placed.11. What's the return policy for OKX House orders?Published on Nov 29, 2024Updated on Mar 2, 202614How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on Sep 5, 2023Updated on Feb 12, 2026844How do I set up a recurring buy plan?
We only support plans fixed at the cash amount for recurring buy at this time.2. When will my recurring orders be executed? Your recurring orders will be automatically executed at the time you set up your plan and on the frequency you selected. If you create a weekly plan at 11:05 AM on Tuesday, your future orders will be completed every Tuesday at 11:05 AM. You can check the date of your next order with your plan details.3. How do I manage my recurring buy plan?Published on Jan 23, 2025Updated on Dec 31, 202549New User Bonus Program - Terms and Conditions
Deposit BRL cash deposit (e.g., via PIX) ✅ Deposit On-chain transfer of crypto into OKX ✅ Deposit Internal transfer from another OKX user ❌ Deposit Funds received via Crypto Gift ❌ Withdrawal BRL cash withdrawal ✅ Withdrawal On-chain transfer of crypto out of OKX ✅ Withdrawal Transfer to OKX Pay account ✅ Withdrawal Transfer to Web3 Wallet ✅ Withdrawal Internal transfer out to another OKX user ✅ Example: Suppose you deposit 1,000 via PIX and later withdraw 200. Your Net Deposit is 800.Published on Apr 24, 2024Updated on Mar 5, 2026402How can I protect myself from scammers?
Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller. We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet).Published on Aug 21, 2023Updated on Mar 3, 202611,977How do I navigate to and customize notification settings?
This lets you choose which types of notifications you want to receive and whether you prefer push, web, or email delivery. Currently, notification settings can only be customized on the app. If you’re looking to set up specific price alerts instead, check out our guide here.Published on Oct 8, 2025Updated on Nov 6, 202514How do I connect my Keystone Hardware Wallet to OKX Wallet?
Supported Chains (Compatible with Keystone): App: EVM, ETC, Bitcoin, Litecoin (LTC), Bitcoin Cash (BCH), Dash (DASH) Browser extension: EVM, Bitcoin Features: Send, Receive, Swap, and so on.Getting Started To get started, you may prepare the following: Keystone hardware wallet Get ready with your Keystone 3 or Keystone 3 Pro hardware wallet. OKX app Open the OKX official website, and download the OKX app. You can also search OKX on the App Store or Google Play.Published on Nov 8, 2023Updated on Mar 2, 202612,596