If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.

your iCloud account and select the Apps menu to access your Contacts Open your contact in iCloud Select the (+) below profile and select Create New Contact Create a new contact to whitelist Populate all the fields and be sure to add okx.com Add email to whitelist Lastly, select Done to complete the email whitelistOutlook Log in to your Outlook account and go to Settings and Junk email Open Junk email from settings Go to Safe senders and domains and select Add safe sender Insert okx.com and select OK

If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?

Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?

Please follow the instructions provided therein to ensure timely shipment.How do I track the delivery of this merch? Logistics updates can be viewed under My Rewards > Merch. Please check this page for updates on your shipment status.Why don't I see a claim entry if I became a VIP after the snapshot? Eligibility is based on your VIP tier at the time of the designated snapshot.

If the above steps do not resolve the issue, please use the email linked to your account to send photos of the front and back of your ID to our customer support and we will assist you. For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices.

Please contact the recipient promptly to confirm the status of the assets: If the recipient is a wallet, please contact the relevant wallet support for assistance. If the recipient is another trading platform, please reach out to their customer support for help.

This helps ensure document clarity and completeness for compliance review.I have additional questions about corporate verification For further inquiries related to corporate verification, please contact us via OKX Assistant. When reaching out, please describe your question in detail so our specialist can provide an accurate response as quickly as possible.

For more information on how to place a limit order under a spot or spot and futures mode, please read our dedicated guide.

Please contact their customer support with the following details: Transaction ID (TxID or hash) Asset and amount Destination wallet address Time of withdrawal Any relevant screenshots They’ll be in the best position to assist further. If none of the above applies to you, please contact our customer support by clicking the button below:

Please make sure the tag is filled in correctly. Some tokens require internal transfers: If you’re withdrawing a token with tag to another OKX user, please select Withdraw to OKX Users. Address format mismatch: The address format does not match the selected withdrawal network. Please verify the network and address. System issue: If everything above is correct, please try again later. 5.

Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.

What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.

In this case, please click the Get help button below to submit feedback and contact our support team. If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

Note: If you haven't logged in to your account, please select your country of residence when interacting with OKX Assistant before proceeding.