You can either manually set the correct time or enable automatic synchronization so that your device matches internet time. If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation.

Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review your institution's ownership structure, division of management, and governance model to identify the most appropriate classification for its legal structure.

Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.

To remove a passkey: Select Remove next to the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding. Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey?

You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.

No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.

From there, you can edit your plan and, if needed, you can pause, resume, or cancel your plan. How you access the management part of Recurring buy on Exchange mode How you access the management part of Recurring buy on Simple mode4. Where can I view my past orders for recurring buy plan? You can view past orders from your transaction history. Once you create a recurring plan, we'll execute your orders on your set schedule, and each order will appear separately in your transaction history.5.

How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info section

Learn more on how you can check the status of your Institutional account application here.FAQBased on my company or institution type, what verification steps do I need to complete? What onboarding information is required for a privately owned financial institution? What onboarding information is required for a privately owned company? What onboarding information is required for a Publicly Traded Company? What onboarding information is required for the government-owned enterprise?

This will display all the languages that are currently supported, allowing you to select the one that best suits your needs. Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us.

Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5.

How can I figure out what mode my current account configured as?

How can I get details or an order for derivatives trading with the Jupyter Notebook using Get order details? Other than ordId, you can also specify clOrdId to get order details. result = tradeAPI.get_order(instId="BTC-USDT-SWAP", ordId="505073046126960640") print(result)8. How can I cancel an order for derivatives trading with the Jupyter Notebook using via Cancel order?

Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?

With this information, the hacker can perform unauthorized activities on your behalf. If you use passkeys or two-factor authentication (2FA) that are synced across devices, these can also be extracted, allowing the hacker to gain full control of your account.What should I do if I suspect my account has been compromised?