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How do I join a video call with customer support?
In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).Published on Aug 26, 2025Updated on Oct 27, 2025FAQ4214-Day Free Trading Terms and Conditions
Get 14 days of free trading. This promotion becomes effective 14 days after you've received the email. We'll issue the reimbursement within 60 days after you've first traded with this offer. We'll reimburse your first 10 trades, or up to a maximum of $500, whichever is lower. Terms & Conditions: The promotion takes effect 14 days after you've received the email. Reimbursement for the first 10 trades or a maximum of $500, whichever is lower.Published on May 16, 2023Updated on Nov 17, 2025AnnouncementsOKX Wallet Now Offers Free Gas Transfer
Dear OKX users, We would like to inform you that OKX Wallet has launched Free Gas Transfer. Users can experience it using the latest App version (App version 6.10.0). During the activity period, each device can enjoy one-time on-chain transfer without gas per day. The unutilized free gas times will not be accumulated, and the daily free times will be reset at 4:00 UTC.Published on Apr 18, 2023Updated on Nov 17, 2025AnnouncementsInterest-free period change for Institutional Loan and Simple Earn fixed
Starting at 08:00 am UTC on November 10, 2025, the interest-free period for Institutional Loan repayments will be extended from 24 hours to 72 hours. As Institutional Loan borrowers, if you repay the loan more than 72 hours before maturity, you will be charged an extra prepayment fee equivalent to 100% of the residual interest. If you repay in the last 72 hours before maturity, remaining interest for the number of full hours until maturity won’t be charged.Published on Nov 7, 2025Updated on Nov 7, 2025AnnouncementsExclusive On-chain earn airdrop: Stake SOL, DOT, MATIC and TRX for free rewards
Reward distribution You'll receive your airdrop rewards within 15 working days in the form of a free On-chain Earn subscription after the campaign period ends. The prize will be labeled "airdrop reward". All On-chain Earn staking interest will be distributed to your funding account depending on each token's on-chain mechanism. OKX has the discretion to convert any rewards into platform vouchers or USDT of equivalent value or less value.Published on Jan 11, 2024Updated on Nov 17, 2025AnnouncementsOKX will list Gari Network’s GARI token for spot trading
For any inquiries regarding this listing, please feel free to contact us in the official OKX Telegram group or via the Support Center. OKX, Jan. 18, 2022 Click Here to Download OKX App >>> Click Here for OKX Twitter >>> Click Here to Join OKX Official Community >>>Published on Jan 18, 2022Updated on Nov 17, 2025AnnouncementsOKX lists Verasity's native asset, VRA, for spot trading
Promotion period: April 28 at 9:00 am UTC to May 5 at 9:00 am UTC For new users: deposit or trade VRA to share $300,000 in VRA For current users: Trade VRA to enter a lucky draw to share $100,000 in VRA More details: https://www.OKX.com/promotion/S8XY/ACE503679 For any inquiries regarding this listing, please feel free to contact us in official OKX Telegram group or via the Support Center.Published on Apr 28, 2021Updated on Nov 17, 2025AnnouncementsUnseen City Shirts - The Roses and The Bees - NFT FAQ
Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed?Published on Apr 19, 2024Updated on Sep 8, 2025FAQ23OKX will list Ordinals (ORDI) for spot trading
For any inquiries regarding this listing, please feel free to contact us in the official OKX Telegram group or via the Support Center. OKX May 20, 2023Published on May 20, 2023Updated on Nov 17, 2025AnnouncementsNew min/max amount for creating an ad on the P2P marketplace
Lite Advertisers who have completed either basic verification (level 1), advanced verification (level 2), or video verification (level 3): The minimum amount by default, for public and private ads, will be equivalent to 100 USD for all trading pairs in all markets. Exceptions apply for Indian Rupee (INR), Pakistani Rupee (PKR), and Nigerian Naira (NGN) — the minimum amount by default, for public and private ads, will be equivalent to 50 USD.Published on Jul 6, 2023Updated on Nov 17, 2025AnnouncementsUnseen City Shirts - Blue Moon - NFT FAQ
Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7.Published on Apr 25, 2024Updated on Dec 4, 2025FAQ2OKX messaging upgrade on Apr 23, 2024
This includes all text messages, photos, and videos. If you need the chat history, please raise a dispute or a help ticket for our customer support team to help you. What do I need to do? Update your app to the latest version after April 23, 2024, 20:00 UTC. As all chat history before the update will be deleted, remember to take screenshots as proof. Try to complete all ongoing P2P orders before the update.Published on Apr 18, 2024Updated on Apr 1, 2025AnnouncementsGet started with Orbit livestream
Configure the source of your video and audio. Preview your livestream on the Orbit livestream. Start streaming from your external streaming service.End your livestream When you are done streaming, you can end your livestream on OKX or your external streaming service. Select the End stream button above the streaming window. The end stream button can be found above the streaming window.Published on Jan 5, 2026Updated on Jan 29, 2026Product documentationOKX P2P Supports Featured Ads for Diamond Merchants from 9 regions
for at least 3 months The registered country of your OKX account is one of these 9 regions: Brunei, Burma, Cambodia, Timor-Leste, Indonesia, Laos, the Philippines, Vietnam, and Papua New Guinea You've completed a minimum of 30 orders within the last 30 days Your total order completion rate is greater than 95% Your total completed orders Your total completion rate Your total traded amount Your ad is a public ad Your status is set to online Additional supporting materials may be required, such as a videoPublished on Aug 29, 2023Updated on Nov 17, 2025AnnouncementsUser Interview Terms & Conditions
The first ten (10) existing OKX customers to use the link to sign up for and attend a 30-minute video interview between 27 September 2023 and 6 October 2023 will be eligible to win 50 USDT (“Gift”). Interview scheduling will depend on the availability of spots. Please note that interview spots are limited and might be occupied without prior notification. There will be a cap of 10 qualified participants securing interview slots.Published on Aug 23, 2023Updated on Nov 17, 2025Announcements