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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 2026FAQ1,809How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Mar 16, 2026FAQ13,724How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on Feb 5, 2024Updated on Oct 8, 2025FAQ131How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on Feb 12, 2026FAQ19How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...Published on Apr 29, 2024Updated on Dec 31, 2025FAQ1Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If the Tag/Memo is entered incorrectly, the funds may not be credited successfully. In this case, please click the Get help button below to submit feedback and contact our support team.Published on Aug 22, 2023Updated on Mar 4, 2026FAQ413What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Published on Jul 2, 2025Updated on Nov 17, 2025FAQ169Common scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,624Get Your First Bitcoin In Minutes
Has the good name of “digital gold”. Why buy Bitcoin The concept of Bitcoin, first proposed by Satoshi Nakamoto in November 2008, is a peer-to-peer electronic cash system that does not require the participation of central institutions How to buy Buy Now → 1. KYC Authentication 2. Go to C2C page and get the Fast Buy 3. Click “I have paid” after payment 4.Wait for the seller to release of currency Buy Now →Published on Dec 6, 2019Updated on Nov 17, 2025AnnouncementsOKX and Alertatron goes into the next phase of partnership
When placing new orders, or querying the current position, the margin mode will be taken into account (OKX is able to have open position in both cross and isolated margin mode at the same time).Published on Apr 11, 2023Updated on Nov 17, 2025AnnouncementsOKX will list Optimism’s OP token for spot trading
Optimism Collective is a large-scale experiment of decentralized governance, with the aim of sustainably funding public goods that would coincidentally improve on the Collective’s wellbeing and beyond. Asset name: Optimism Ticker: OP Initial Total Supply: 4,294,967,296 Circulating Supply: 225,485,783 (2022.05.31) Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on May 31, 2022Updated on Nov 17, 2025AnnouncementsOKX will list gm (GM) token for spot trading
First ever GM (Good Morning) Token, which was 100% fully fair launched with no presale, no white list, and no team tokens. 50% of the supply was burnt at launch and the remaining 50% of the supply was added to liquidity on uniswap and locked with TEAM Finance. GM was created to pay respects to raj, the co-founder of solana, who went down fighting for your right to say #gm.Published on Nov 12, 2021Updated on Nov 17, 2025AnnouncementsOKX to list Foxy (FOXY) for spot trading
Foxy is Linea’s premier culture coin dedicated to building a vibrant community built on good memes. Asset name: Foxy Ticker: FOXY Total supply: 10,000,000,000 Contract: 0x5FBDF89403270a1846F5ae7D113A989F850d1566 Risk warning: The foregoing overview and information, some of which may be provided by third parties and not OKX, are for informational and educational purposes only.Published on Apr 9, 2024Updated on Nov 17, 2025AnnouncementsOKX will list Euro Tether (EURT), Tether Gold (XAUT) for spot trading
One full XAUT token represents one fine troy ounce of gold on a London Good Delivery bar. OKX will launch Euro Tether (EURT) and Tether Gold (XAUT) staking at 03:00 am UTC on July 20, 2022. Users can earn rewards by staking Euro Tether (EURT) and Tether Gold (XAUT) with just a few clicks. How to stake Euro Tether (EURT) and Tether Gold (XAUT) Web: Navigation bar > Finance > Earn > Search EURT or XAUT, click Select and then Subscribe.Published on Jul 18, 2022Updated on Nov 17, 2025Announcements