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Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format. Ensure the photos have not been edited using image software (e.g., Photoshop) and are not screenshots. Upload color photos or files. Upload clear photos showing all four corners of the document (front and back if applicable).Published on 5 Sept 2023Updated on 2 Apr 202611,521How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 202652How do I download a P2P order receipt?
It serves as a verifiable record, containing key details such as: Traders' real names Transaction dates Transaction amounts Transaction types Payment details This receipt can be exported in PDF format and is especially useful for clarifying transaction details or verifying counterparties when needed. Sample of a P2P order receipt on our platformHow do I download a P2P order receipt?Published on 17 Dec 2024Updated on 9 Feb 202668How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 12 Feb 2026852How do I modify my collection's information on the EVM network?
Access to the collection that you have created by selecting Created in Dashboard Go to Collections, select the collection that you would like to edit, and select Edit collection Select edit on the collection that you want to modify You can modify the collection's information, such as the collection title, its descriptions, images, and royalty Once you have edited your collection information, you can select Confirm to complete your modification Note: If you can't modify your collection informationPublished on 7 Jun 2024Updated on 23 Oct 202538How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202560What's Nitro Spreads and how can I trade on OKX Nitro Spreads?
This means that orders in Nitro Spreads will not be seen in the Central Orderbook and vice versa.6. Can I trade the individual legs in the Central Orderbook after it settles on Nitro Spreads? Yes, after you buy or sell a spread in Nitro Spreads, the individual legs of the spread will become separate positions that can be traded individually in the Central Orderbook.7. Can my positions or assets from the Central Orderbook be traded or used for margin when trading on Nitro Spreads?Published on 25 Sept 2023Updated on 12 Feb 202635How do I turn on the notification for P2P trading? (Web)
You can also change the notification settings for order status updates for Push notification and email via the Edit button Turn on all of the options for alert in general, or select edit for detailed selection By selecting Edit, you can change the settings for the type of notification that you want to receive. By default, all of the settings are supposed to be turned on.Published on 13 Mar 2024Updated on 24 Mar 202654What's CeDeFi trading?
With us, both new and experienced traders can enjoy the benefits of “all-in-one on-chain trading” with the security and ease of a centralized platform.Published on 1 Oct 2025Updated on 12 Jan 202633Address type upgrade FAQ
This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.Published on 26 Aug 2025Updated on 30 Dec 2025858How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on 18 Mar 2026Updated on 31 Mar 20262What are decentralized applications (DApps)?
However, DApps can underperform compared to applications deployed on centralized clouds. OKX Discover page is a DApp hub, where users can gain insights from a range of indicators of DApps, such as their number of active users, popularity and trading volume. We'll keep growing our features to help users access the best experience. DApps page on OKX platform for the user to explorePublished on 3 Nov 2022Updated on 6 Mar 202630How do I find my deposit address and tag/memo/comment?
On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on 22 Aug 2023Updated on 29 Mar 202668,164What's OKX P2P trading reviews feature?
Within this 15-day period, a Taker is only able to edit negative reviews, as editing on positive review is disabled. A Taker can choose to keep the negative rating and only change the comment part of the review. A Maker can submit one reply to a Taker's review, regardless of their review status. The reply is only available within the 15 days after the Taker's review submission date. Once submitted the reply, a Maker can't delete or edit the reply.How can I view feedback?Published on 17 Jul 2023Updated on 24 Mar 2026128Affiliate FAQ
My invitee noticed that a default invitation code for the Affiliate Program is already filled in and can't be edited during registration. Can they be allowed to edit it? No, it's not allowed. The default invitation codes come from paid channels, such as affiliates, referrals, paid advertisements, and many more. To ensure fair competition among all channels, invitation codes can't be edited on the registration page.FAQ for users only1.Published on 4 Dec 2024Updated on 1 Apr 2026720