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Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on 29 Jan 2025Updated on 27 Sept 202530Disabling cloud sync on your authenticator app
This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.Published on 12 May 2023Updated on 2 Apr 20264,562How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512How do I automate my trades?
Monitor market depth: leverage the deep order book to ensure your automated strategies can execute efficiently without significant slippage. Optimize trades: continuously adjust your strategies based on real-time market data and liquidity conditions. Learn more about Liquid Marketplace and why you should use it here.Published on 1 Oct 2024Updated on 17 Nov 202510Why is Pay moving to Simple mode?
You’ll still enjoy all the features you love, including sending and receiving crypto, as well as shopping with crypto at GrabPay merchants. Update your app to start experiencing it.What does the new Pay home experience look like?Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay?Published on 27 Jan 2026Updated on 28 Jan 20264How can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on 11 Feb 2026Updated on 4 Mar 20266How does futures spread trading work on OKX Liquid Marketplace?
How futures spreads are traded in crypto? Spread trading involves taking two futures positions in opposite directions: one long, one short. The idea is to make money off the price difference between the two futures – which are also called the two legs of the strategy. The profit a trader makes from this trade comes from the price difference, or spread, between those two contracts.Published on 13 Mar 2024Updated on 10 Sept 20256How do I register an account on OKX?
Learn more on how you can use demo trading here.General eligibility for registration Before you begin registration, please be aware: Our services are offered by different entities across global jurisdictions. Your country of residence, local laws, and the legal entity operating in that region may affect whether and how you can use our platform.Published on 23 May 2024Updated on 3 Mar 202627,119What's Smart Sync on spot copy trading?
Smart sync is a copy trading mode that lets you automatically sync your asset allocation for each spot order with the lead trader. When a lead trader buys crypto, a ratio between the amount they buy and their trading account equity is calculated. This is then applied to your total investment to determine how much you buy.Published on 9 Oct 2024Updated on 4 Mar 2026266How to prevent phishing emails?
They often blend into your inbox and try to trick you into sharing personal information or even your account credentials. Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on 24 Jun 2025Updated on 16 Dec 20253How to avoid deposit of unsupported tokens?
Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.Published on 16 Oct 2024Updated on 12 Feb 2026384How do I buy crypto with GrabPay?
On the app Log in to your account on OKX app, go to Buy and Sell and select Buy Enter into the Buy and sell section Select > within the SGD balance option Select your payment method section On the method selection page, select GrabPay Select GrabPay as your payment method Select cryptocurrency and amount you wish to purchase and Preview your order Key in your details and preview your order Preview your purchase and submit it by selecting Buy Buy your crypto to submit your purchase Login using yourPublished on 28 Jan 2026Updated on 26 Mar 2026How do I activate my Pay?
To ensure the best security and reliability, we strongly recommend using the native passkey management tool called Passwords to create, store, and manage your passkeys. Learn more about Pay Passkey here.Published on 16 Sept 2025Updated on 28 Jan 2026How to transfer crypto from Coinbase to OKX?
Go to the withdraw section in your portfolio (The bottom button on your screen) by clicking 'Transfer' and by clicking 'Send crypto' after. Select the cryptocurrency you want to transfer from Coinbase to OKX. Go to your OKX-account and copy your deposit address for that specific crypto. Copy the provided deposit address for that crypto to Coinbase. Initiate the crypto transfer from Coinbase. Paste your copied address in the withdrawal section of the selected crypto on Coinbase.Published on 19 Jun 2025Updated on 26 Jun 20256How do I share order parameters?
Sharing your order parameters is a valuable feature that enhances collaboration among traders. Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions.Published on 7 May 2025Updated on 10 Sept 20254