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How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 4 Mar 2026FAQ19,565How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 15 Oct 2025FAQ28Perpetual Swap Officially Launched on OKX Website and App
Dear valued customers, OKX Perpetual Swap is officially launched on our website and app. The Perpetual Swap is OKX’s latest derivative product characterized by no expiry and delivery. At the first phase, it supports BTC with a maximum of 100x leverage. The Perpetual Swap also features mark price, tiered maintenance margin ratio system, and partial liquidation mechanism for better risk management.Published on 19 Dec 2018Updated on 17 Nov 2025AnnouncementsPerpetual Swap Officially Launched on OKX Website and App
Dear valued customers, OKX Perpetual Swap is officially launched on our website and app. The Perpetual Swap is OKX’s latest derivative product characterized by no expiry and delivery. At the first phase, it supports BTC with a maximum of 100x leverage. The Perpetual Swap also features mark price, tiered maintenance margin ratio system, and partial liquidation mechanism for better risk management.Published on 19 Dec 2018Updated on 17 Nov 2025AnnouncementsOKX will list Ronin Network’s RON token for spot trading
These ecosystems, due to their combination of community, leisure, and economics, are becoming known as digital nations. Asset name: Ronin Network Ticker: RON Total Supply: 1,000,000,000 Circulating Supply: 148,339,298 (Data from Jan. 27) Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on 27 Jan 2022Updated on 17 Nov 2025AnnouncementsHow do I protect my account from Trojan horse takeovers?
Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device? Trojan malware typically enters a device through your interaction with unsafe sources or deceptive content. Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages.Published on 30 May 2025Updated on 5 Feb 2026FAQ10The Recommendations to Improve OKX Account Safety
Fill in the verification code at OKX website to complete the linking. 2. Users should modify the login password regularly, and try to avoid using the password has been used. Users do not use the same password for different sites. 3. To improve security awareness, users do not login account on the public computer; and personal computer should install anti-virus software. 4.Published on 30 Sept 2017Updated on 17 Nov 2025AnnouncementsMy authenticator app isn't working, what should I do?
Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.Published on 11 Aug 2023Updated on 9 Feb 2026FAQ1,968How do I stay safe from phishing SMS using the name OKX?
Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.Published on 9 May 2025Updated on 4 Mar 2026FAQ321OKX Supports Users to Claim Polkadot (DOT)
Acquire DOT deposit address on OKX Visit OKX official website (www.OKX.com) and login. Then, click [Deposit] -> select DOT (Polkadot) -> click [Get Address] At the moment, you have got your DOT deposit address on OKX. The address will be used in the subsequent steps to claim DOT, so please save it properly. II. The specific steps to claim DOT 1. Open https://polkadot.js.org/apps 2. Adjust the network to Polkadot (Live, hosted by Parity) 3.Published on 8 Jul 2020Updated on 17 Nov 2025AnnouncementsHow do I secure my exchange account?
Change Login Password or Freeze Account If you detect abnormal login activity or actions that were not performed by you, please immediately change your login password under Security Settings, or go to Security Settings > Manage Account and freeze your account in a timely manner to prevent further asset losses. Common scam techniques used by fraudsters1.Published on 12 Jun 2024Updated on 23 Mar 2026FAQ1,306What is sub-account?
On the web Open OKX website and login to your account, go to Profile and select Sub-accounts Select +Create sub-account, then fill in Login name and select Account type Standard sub-account: you can separate your funds to run different trading strategies by depositing and transferring funds into your sub-account. However, you're not allowed to perform withdrawals. Managed trading sub-account: you can entrust your sub-account to a professional trading team.Published on 22 Aug 2023Updated on 4 Mar 2026FAQ1,824What do I need to do when I change my country of residence?
Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.Published on 10 Apr 2025Updated on 16 Mar 2026FAQ512How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on 11 Feb 2026Updated on 4 Mar 2026FAQ6How do I authorize a new device when I log in?
You can also find it in the OKX Support Center on the website or on the app. The chatbot can also connect you to our customer support. If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device. To download the OKX app, you can download via: Android: Download via Android/HarmonyOS system methods iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on 31 Aug 2023Updated on 16 Mar 2026FAQ13,704