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What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on 13 Oct 2025Updated on 27 Jan 2026FAQ13How do I buy and sell crypto with a third party?
On the App Open your OKX App, then select Trade (double tap) > Buy and sell Double tap Trade to view trading options Go to Buy or Sell, then select the fiat currency and cryptocurrency you wish to transact.Published on 5 Sept 2023Updated on 19 Mar 2026FAQ673BTC, ETH and EOS Perpetual Swap Tiered Maintenance Margin Ratio Adjustment
After the adjustment, the maximum size available for each tier will double. We will review and increase the ratios based on the increase in Perpetual Swap trading volume in the future. The adjustments are as follows: BTC: ETH EOS Thank you for your continued support and we assure you our best services at all times. Regards, OKX Jan 8, 2018 Follow us on: Twitter: https://twitter.com/OKX Telegram: https://t.me/OKXOfficial_EnglishPublished on 8 Jan 2019Updated on 17 Nov 2025AnnouncementsFutures DCA (Martingale)
Martingale is a trading strategy based on the concept of doubling the trading size after every loss. With a doubled position size each time after losses, the size of the next profitable trade will exceed the combined losses of all previous trades with additional profit. In simple terms, if you lose a trade, you double your next trade to recover your losses and hope to make a profit.Published on 27 Apr 2023Updated on 9 Oct 2025Product documentationSpot DCA (Martingale)
Martingale is a trading strategy based on the concept of doubling the trading size after every loss. With a doubled position size each time after losses, the size of the next profitable trade will exceed the combined losses of all previous trades with additional profit. In simple terms, if you lose a trade, you double your next trade to recover your losses and hope to make a profit.Published on 27 Apr 2023Updated on 5 Aug 2025Product documentationOKX reveals user compensation and loyalty rewards for after withdrawals reopen
For OKB holders, the value of their OKB (in USDT) will be doubled in the asset weight calculation process. 2. For users whose assets exceeded 10,000 USDT before 4:00 pm UTC on Nov. 23, OKX will issue a commission rebate card valued between a minimum of 100 USDT and a maximum of 1,000 USDT. 3.Published on 24 Nov 2020Updated on 17 Nov 2025AnnouncementsHow do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on 3 Jul 2025Updated on 10 Jul 2025FAQ35How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60New upgrades for better copy trading experience
Here's what's new: Firstly, we have doubled the followers' capacity on Master Traders. This means more slots for copiers, to follow a master trader! Secondly, we have added the search feature that everyone has been asking for, to the market board, making it easier to find your favorite master traders. No more endless scrolling! Thirdly, we have expanded the range of assets that you can copy by 21 more pairs!Published on 21 Mar 2023Updated on 17 Nov 2025AnnouncementsOKX will list Harmony’s ONE token for spot trading
The consensus mechanism of Harmony, Effective Proof-of-Stake, innovates on Practical Byzantine Fault Tolerant consensus mechanisms to further reduce centralization, while supporting stake delegation, reward compounding and double-sign slashing. Asset name: Harmony Ticker: ONE Total Supply: 13,156,044,839 Circulating Supply: 11,577,201,975 (Data from Jan. 6, source: CoinGecko) Risk warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on 6 Jan 2022Updated on 17 Nov 2025AnnouncementsHow do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on 5 Jul 2025Updated on 19 Mar 2026FAQ9Futures Trading Liquidation Mode Settings and Fees Update
Increase in Trading Fees for Old (full) Liquidation Mode: A new fee schedule will be implemented to the old (full) liquidation mode ONLY from 06:00 June 17, 2019 (CEST, UTC+2): In general, if you select the old (full) liquidation mode to trade futures contracts, the transaction fee will increase by 20%, as shown in the table below: Also, starting from June 17, the fees for the old (full) liquidation mode will increase by 20% every week, until the fees for the old mode doubles the new mode.Published on 6 Jun 2019Updated on 17 Nov 2025AnnouncementsSeconds to understand Token Trading
Service fee will be doubled in the process.With Token Trading, we can buy ETH with BTC directly, reducing both time and cost. Lower cost of exchanging cryptocurrencies Arbitrage opportunities Higher anonymity Easier transfer and circulation of cryptocurrencies How are the prices in Token Trading determined? Like traditional fiat-to-token trading, the market prices of Token Trading are determined by supply and demand. When there is a buying pressure, the price rises.Published on 6 Dec 2019Updated on 17 Nov 2025AnnouncementsHow do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on 13 Jun 2024Updated on 10 Sept 2025FAQ33Adjustment of USDT-margined Futures & Perpetual Swap Tiered Maintenance Margin Ratio Schedule
To further increase the position limits and enhance the market liquidity, we have doubled the tiered maintenance margin ratio schedule of the USDT-margined futures & perpetual swap on 06:00 April 8, 2020 (UTC). After the adjustment, users can enjoy a higher position limit at the same tiered maintenance margin ratio.Published on 8 Apr 2020Updated on 17 Nov 2025Announcements