Contact OKX Customer Support directly if you're unsure Don't reply to the suspicious email or use the contact information inside it. Always use the official support channels listed on the OKX website. Never send funds or share sensitive information If an email asks you to transfer funds, provide your password, private key, or seed phrase — it's a scam. Report and delete suspicious emails Mark the email as spam or phishing, then delete it to prevent accidental clicks.

Form 1099-DA cost basis reporting for "covered securities" transactions starting January 1, 2026 In addition to gross proceeds reporting, digital asset brokers are required to report cost basis on "covered securities" from digital asset dispositions on Form 1099-DA for users who have reportable transactions starting January 1, 2026. This requirement applies to dispositions of digital assets that are classified as "covered securities"; cost basis must be reported on Form 1099-DA.

and domains and select Add safe sender Insert okx.com and select OK Add email to whitelist Select Save to complete the email whitelist

Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.

New email field Select Send code in both the New email authentication and Current email authentication fields.

How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.

Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.

., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.

What's an external network in Earn? The external network is where we securely send your deposit so you can get earnings. The external network, also known as a protocol, determines the terms of an offer.

If you log in on the web, you can use phone verification, email verification, or device verification. On the app, you can use all of these methods if you haven't verified your identity yet. When entering the verification code and completing facial verification, please ensure both steps are performed in the same IP network environment.

If you're unable to sign up, please check the following:Confirm your information Make sure your phone number, email address, and verification codes are entered correctly.Check your network connection Try switching networks (Wi-Fi or mobile data) and ensure you’re in an area with a stable connection.

You can refer to the How do I verify OKX accounts section to learn more about how to verify the phone number.Email Copy the email address from the email you received. Select ▼ and find the email address in the From field to copy the email address Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.

Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control. Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?

Insert the tag/memo/comment in the Tag/memo/comment fieldMismatched withdrawal network Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure. Select the withdrawal network which is supported by the corresponding platform in the Withdrawal network field For example, you'd like to withdraw crypto from us to Platform B.

You can now report scams directly on our platform, via both app and web. On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity. Example of where you can report the scam on the web Or you can easily reach out to our customer service via our Help bot on the Support center page.