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How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 25, 2024Updated on Nov 17, 2025FAQ3Integrating OKX Signal Bot with Runbot.io
They can be created with your indicators and used on other boxes to execute rules, allowing you to build complex strategies. For example, if you create a “long signal” in the Indicators Box, this signal can be used in the ‘Entry in position rules’ Box by using a rule such as “Enter a trade if 1 long signal is triggered”.Published on Nov 8, 2023Updated on Apr 1, 2025Product documentationOKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on Oct 9, 2023Updated on Jan 8, 2026FAQ327How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on Nov 26, 2024Updated on Sep 8, 2025FAQ67How do I complete the required tasks shown in the app?
If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on Jul 3, 2025Updated on Jul 10, 2025FAQ35How do I place a TP/SL with Limit Order?
App: Limit Order > Amount > tick and select Advanced (TP/SL) > Set your TP/SL > Confirm > Buy Insert and select your preferred details for the order Enable TP/SL Check the TP/SL box: after entering the order price and size, check the box next to [TP/SL] to activate the settings for Take Profit and Stop Loss. Set Trigger prices TP trigger price: this is the price at which your Take Profit order will be triggered.Published on May 31, 2024Updated on Feb 12, 2026FAQ279How do I turn on the Economic Calendar on the original chart?
On the web Load the trading chart by navigating to the trading page, select the market you wish to trade in (for example, Spot, Futures) Select the Chart settings option Enter the Chart settings by selecting the option from the main menu In the chart settings menu, look for the Events option and check the boxes to turn the feature on before proceed to confirm it Head to Events and select all of the available options Once enabled, economic events will appear as markers or labels on the chart, alignedPublished on Mar 10, 2025Updated on Sep 10, 2025FAQ3How do I check on updates to my support ticket?
To reply, scroll to the reply box at the bottom of the page. Type your message or attach any supporting files. Click Send or Reply to continue the conversation with our support team. Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently.Published on Oct 17, 2025Updated on Mar 16, 2026FAQ41OKX will launch CC/USD for spot trading
To support the growth of the USD ecosystem and meet our users’ diverse trading needs, OKX is introducing the following USD trading pairs in our spot trading at 12:00 UTC on Feb 12, 2026: CC/USD OKX team Feb 12, 2026Published on Feb 12, 2026Updated on Feb 12, 2026AnnouncementsOKX to list CC (Canton) for spot trading
OKX Team Feb 12, 2026Published on Feb 12, 2026Updated on Feb 23, 2026AnnouncementsOKX to delist ACA, CLV, FOXY, PSTAKE and RACA spot trading pairs
, 2025, 08:00 - 10:00 UTC CLV/USDT December 12, 2025, 08:00 - 10:00 UTC FOXY/USDT December 12, 2025, 08:00 - 10:00 UTC PSTAKE/USDT December 12, 2025, 08:00 - 10:00 UTC RACA/USDT December 12, 2025, 08:00 - 10:00 UTCAdditional details We advise users to cancel any open orders pertaining to the affected trading pairs before the delisting.Published on Dec 2, 2025Updated on Dec 2, 2025AnnouncementsOKX will launch NIGHT/USD for spot trading
To support the growth of the USD ecosystem and meet our users’ diverse trading needs, OKX is introducing the following USD trading pairs in our spot trading at 12:00 UTC on December 9, 2025: NIGHT/USD OKX team December 8, 2025Published on Dec 8, 2025Updated on Dec 9, 2025AnnouncementsOKX to list XAUT (Tether Gold) for Spot Trading
OKX team February 12, 2026Published on Feb 12, 2026Updated on Feb 14, 2026AnnouncementsOKX to delist RSS3, MEMEFI, GHST, RIO and SWEAT spot trading pairs
OKX team March 12, 2026Published on Mar 12, 2026Updated on Mar 12, 2026AnnouncementsOKX to delist BAL, PERP, FLM, DEP, NC and LOOKS spot trading pairs
OKX team November 12, 2025Published on Nov 12, 2025Updated on Nov 17, 2025Announcements