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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Mar 31, 2026FAQ48Get started with Orbit livestream
Configure the source of your video and audio. Preview your livestream on the Orbit livestream. Start streaming from your external streaming service.End your livestream When you are done streaming, you can end your livestream on OKX or your external streaming service. Select the End stream button above the streaming window. The end stream button can be found above the streaming window.Published on Jan 5, 2026Updated on Jan 29, 2026Product documentationWhat can help prevent P2P crypto scams and protect my assets?
Use fake videos during offline communication Scammers create fabricated videos impersonating the official platform, falsely claiming an issue with the order. They trick users into scanning malicious QR codes or providing verification credentials, leading to unauthorized access. How to prevent account takeover scams: Keep all communications within the OKX platform: never share your contact information or switch to offline communication with a counterparty during the P2P transaction.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,459
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