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Why am I asked to confirm my personal details again?
At times, we may require you to reconfirm your personal details. If this happens, you’ll be notified by us via email. It’s important to provide the requested information promptly, as failing to do so within the specified timeframe may result in temporary account restrictions.Why do I need to reconfirm my details? Verifying and updating your personal details is a standard part of our identity...Published on Mar 19, 2025Updated on Oct 15, 2025141Why is my deposit/withdrawal suspended?
We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we'll resume our service immediately. Please stay tuned to our announcements for the most up-to-date status reports.Node upgrade (Deposit/withdrawal suspension) The community and project team typically work together to upgrade Node. Upon the completion of the upgrade, you can refer to the project team's official announcement. What's a node?Published on Aug 31, 2023Updated on Jan 26, 2026987How do I authorize a new device when I log in?
We'll send you a message there. Open it to review new login info and confirm or cancel authorization. You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account.Published on Aug 31, 2023Updated on Mar 16, 202613,725How do I get my individual account verified?
We'll review your application within 24 hours and you'll be notified instantly once we've completed it. If you've any questions or need to amend your information, you can seek assistance by using our OKX Support Center chatbot to connect with our customer support team, either via our website or app.FAQ1. Why do I need to verify my individual account again? We're required to regularly request that customers verify their identity information.2.Published on Aug 7, 2024Updated on Dec 19, 202536Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on May 10, 2023Updated on Sep 8, 2025179Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
In this article, we'll explain how we use zk-STARK to protect user privacy while proving our solvency.Before we continue, it's helpful to understand some basic ZKP terms, like Circuit, Merkle Tree, and Commitments. For beginners, there are many resources available to help you get started. For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves.Published on Oct 21, 2024Updated on Feb 11, 202691How do I enable allowlist? (app)
Please review these addresses and if you wish to verify them permanently, try one of the following two methods: Wait until the 30-day verification expires and verify the addresses again permanently. Delete the addresses and add them again as permanently verified addresses. How to delete a withdrawal address from the Address Book: Go to the Address Book, tap Settings (three dots) next to the address > Delete Address.Published on Aug 14, 2023Updated on Mar 31, 20261,900How do I add my emergency contact?
Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them. Set the inactivity period and your response time Review the information and make your confirmation.Published on Jul 24, 2025Updated on Feb 12, 2026257How do I set up a recurring buy plan?
If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Published on Jan 23, 2025Updated on Dec 31, 202550Satoshi test FAQ
Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.Published on May 28, 2024Updated on Oct 15, 202539How do I update my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on Oct 15, 20251How do I enable allowlist? (web)
Please review these addresses and if you wish to verify them permanently, try one of the following two methods: Wait until the 30-day verification expires and verify the addresses again permanently. Delete the addresses and add them again as permanently verified addresses.How do I verify addresses for 30 days? When you choose to verify an address in the withdrawal address book, it'll be verified for 30 days by default. Select Change verification period to verify the address permanently.Published on Aug 14, 2023Updated on Feb 12, 2026416How do I change my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on Feb 9, 20264,064How do I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers.Published on Sep 7, 2023Updated on Nov 3, 20251How do I track my assets when trading in Spot and Futures mode?
Users will find their positions and assets displayed together under the Positions and Assets menu. All you have to do is select the arrow next to Positions & Assets. The type of list display can be selected according to the requirementsHow do I hide assets with low balance? The filtering options have also been optimized for a more efficient user experience.Published on Oct 23, 2024Updated on Feb 12, 202619