Pharming: the attacker spots the vulnerability of the user's computer system and modify the file about DNS information stored in the user's computer with malicious code, and replaces the website address that the user would visit with the phishing website address. After entering the legitimate website address in the browser, the user will be auto-redirected to the phishing website address. If the user isn't aware of this, the attack is successful.

I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.

Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.

The email directs you to non-official websites OKX will never ask you to handle account issues through third-party websites. If you're prompted to log in, verify, or resolve issues on a non-OKX page, the email is unsafe. The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording.

Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.

Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.

You can view and reply to your support ticket through the OKX app or OKX website. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only.

You can view the minimum deposit amount on the same pageOn the Web Go to the OKX website, select Assets in the top menu, and select Deposit Search for the token you want to deposit and choose the corresponding network You can view the minimum deposit amount on the same page

to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.

To avoid depositing unsupported tokens, here are some suggestions: Review the supported token list Before depositing, visit our website to check the latest list of supported tokens. Ensure that the token you choose is on this list. Check deposit information If you are unable to select the corresponding token, network chain, or matching contract address during the deposit process, pause the transaction.

You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot. Note: the deposit/withdrawal details include: cryptocurrency, amount, the correct tag, the incorrect tag you filled in and the hash value of the transaction.

Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.

For example, USDT deposits on the TRON network require 19 confirmations, while those on the Ethereum network require 32 confirmations (please refer to the website for the latest information). Bundle verification: if you choose to transact on a Layer 2 network (such as Optimism, Base, or Arbitrum One), the transaction will be verified on Layer 2 and then bundled with other transactions as a single bundle for verification on Layer 1.

To verify your card, do the following: Go to your bank's website or mobile app and open your card's transaction history. Find the transaction. It'll appear in your transaction history as a pending DEBIT AUTHORIZATION. Enter the exact amount from your online bank account on the card verification screen. Verify to complete the card verification process. We'll cancel this pending deposit in about an hour and remove the card from your account if you have not verified within this time.

Enter the amount you'd like to allocate Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderOn the web Log in to your account at app.okx.com and go to Grow > Earn > On-chain Earn Go to Grow on the website Select the crypto you want and Subscribe to start earning Insert your amount and Continue.