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How do I switch Profit and Loss (PnL) value and percentage display?
It only changes how the information is presented to you, allowing for easier analysis of your performance. For more help with PnL settings on our platform, visit here.Published on Jul 7, 2024Updated on Nov 12, 202546How do I use the custom formula feature?
Analyze performance: Assess a token's strength by directly comparing its performance with others. By leveraging the custom formula feature, traders can gain a more customized and data-driven approach to market analysis, ultimately enhancing decision-making and trading efficiency. Learn how you can use the custom interval feature here.Published on Mar 5, 2025Updated on Sep 10, 20253What's OKX Security Assistant?
Full disk scan (recommended): use trusted security software, update virus definitions, and perform a full scan Reinstall the operating systemHow do I self-check for trojans or address tampering risks? If you encounter situations such as “deposit or withdrawal address appears to be replaced” or “address changes after pasting,” perform the following checks:Compare addresses across devices Compare the deposit or withdrawal addresses shown in the app and on the official website.Published on Jan 15, 2026Updated on Feb 13, 20266How do I authorize a new device when I log in?
When entering the verification code and completing facial verification, please ensure both steps are performed in the same IP network environment. If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device.Published on Aug 31, 2023Updated on Mar 16, 202613,670Satoshi test FAQ
Will I need to perform the Satoshi test every time I make a withdrawal? Once your address is verified via the Satoshi test, it remains verified for a period of six months. You'll not need to perform the test again during this period unless you change your withdrawal address or upon the expiry of the verification.11. What should I do if I encounter the error message "We can't support verification for the TON network"? Currently, the Satoshi test does not support the TON network.Published on May 28, 2024Updated on Oct 15, 202539How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Oct 15, 20251How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Feb 9, 20264,036How do I explore new tokens?
It highlights trending tokens, provides detailed information on each token, including market performance and trading volume, and features expert insights and analysis to help you make informed decisions. Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading.Published on Aug 9, 2024Updated on Nov 17, 2025How do I discover new tokens?
It highlights trending tokens, provides detailed information on each token, including market performance and trading volume, and features expert insights and analysis to help you make informed decisions. Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading.Published on Aug 9, 2024Updated on Sep 10, 202555How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
When you withdraw, the system will provide the highest amount possible that won’t compromise the strategy’s performance.Published on Jun 20, 2025Updated on Nov 26, 202549Why is my withdrawal taking longer than usual?
We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on Feb 29, 2024Updated on Feb 12, 2026197How do I secure my account after detecting unusual activity?
Go to Menu > User center > at Profile, look for Connected accounts > Unlink any social account which is not linked by you.Use a secure device We strongly recommend performing all security-related actions on a trusted device that’s free of malware. If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on Feb 12, 202630How do I find the Marketcap feature?
Stay updated: monitor the overall crypto market performance, including price fluctuations and volume trends. Compare assets: view rankings of cryptocurrencies based on market cap, liquidity, and other key metrics. Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Published on Feb 27, 2025Updated on Sep 10, 20256How do I update my authenticator app?
Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.Published on Aug 1, 2024Updated on Mar 16, 2026159How do I protect my account from Trojan horse takeovers?
With this information, the hacker can perform unauthorized activities on your behalf. If you use passkeys or two-factor authentication (2FA) that are synced across devices, these can also be extracted, allowing the hacker to gain full control of your account.What should I do if I suspect my account has been compromised?Published on May 30, 2025Updated on Feb 5, 202610