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How do I make a deposit? (app)
There are 2 ways to make a deposit to your account: Open your OKX app, select Deposit Opening Deposit page from Homepage Open your OKX app, go to Portfolio, and select Deposit Opening Deposit page from Portfolio Select Deposit crypto and asset that you want to deposit, then select the Deposit network Deposit details will then automatically generate You can either select Copy to copy the deposit address to your withdrawal platform app or scan the QR code using your withdrawal platform app to makePublished on Sep 1, 2024Updated on Oct 15, 202586How do I link an authenticator app?
It is also available on major app stores such as Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store.If Microsoft Authenticator is not available in the app store on your device, you can first install any of the app stores mentioned above and then download it from there. Link an Authenticator AppOn the appAdd an Account Use your authenticator app to scan the QR code or manually enter the Setup code in the authenticator app.Published on Aug 29, 2023Updated on Feb 12, 202615,923How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 7.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on Aug 16, 2023Updated on Mar 19, 202612,774How do I enable allowlist? (app)
If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw. 2. Select your preferred withdrawal method (Withdraw crypto) > select the Asset you'd like to withdraw > Select destination. 3. Select Address book > select Address Settings in the top-right corner > you can either enable the Allowlist only or enable the New address withdrawal lock at the same time.Published on Aug 14, 2023Updated on Feb 12, 20261,896Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.Published on May 12, 2023Updated on Feb 12, 20264,493How do I make a crypto withdrawal? (app)
Open your OKX app, go to Portfolio, and select Withdraw Open withdrawal page Select Withdraw crypto, then select the crypto you want to withdraw Select withdraw crypto to start the withdrawal process Select Exchanges or wallets in the Select destination field Select Exchanges or wallets to start your withdrawal Select your preferred Network, complete the withdrawal details below, and select Submit Fill in address Note: you can enable allowlist mode to protect your assets Insert Withdrawal amountPublished on Aug 31, 2024Updated on Nov 17, 202565How do I update my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Published on Aug 1, 2024Updated on Mar 16, 2026160How do I freeze my account? (app)
Get SMS/email and authentication code and Confirm to freeze the account Note: it's required to bind with authenticator app in your account before freezing it.Published on Jul 11, 2024Updated on Oct 15, 20257How do I close my account? (app)
You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting Started Open your OKX app and go to User Center Open user center page Go to Profile and settings, select Security, and find Account management, then select Close account Closing your account is permanent and irreversible.Published on Aug 22, 2023Updated on Feb 13, 20267How do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on Jul 3, 2025Updated on Jul 10, 202535How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on Dec 8, 2025Updated on Dec 26, 20251,080How do I add OKX widget on my phone?
Market Tracker Open OKX app Select any trading pair from homescreen to enter the chart page Select More at bottom right corner Select Market Tracker Turn on Floating Window toggle Select Add to add the trading pair(s) you would like to track. You should be able to see an OKX widget on the screen edge. You might be prompted to authorize permission to Display over other apps, allow it to continue.Published on Aug 15, 2023Updated on Mar 18, 20265,809Passkey FAQ
If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly. To fix this: Make sure your device is running iOS 18 or later Reinstall the Passwords app from the App Store if it's missing Once the app is installed, you can create a new passkey normally.4. Why does it say "No passkey found" during verification?Published on Mar 19, 2025Updated on Mar 4, 2026116How do I verify OKX's ownership and balance of the wallet address?
downloaded from App Store and identified developers 2.Published on Sep 26, 2023Updated on Jan 26, 2026996US CeDeFi Trade FAQ
Secure self-custody of assets Your funds are stored in a self-custody wallet managed by smart contracts. We don't control your assets and cannot freeze or move your on-chain funds. Multi-chain token support Currently, CeDeFi trading is supported on major networks such as Solana and Base, with plans to expand to even more blockchains.Are DEX assets safe? DEX assets are permissionless and can appear on our app interface almost instantly.Published on Nov 4, 2025Updated on Dec 4, 20251