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What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on Oct 18, 2024Updated on Mar 3, 2026669What should I do if I want to withdraw assets that are not supported on other platforms?
If you withdraw an asset that the other platform does not support, or use an incompatible network, you will need to contact the other platform or wallet for assistance.2. If the network or address is inconsistent, you need to contact the other platform or wallet for resolution. Problem scenario: The deposit and withdrawal networks and addresses must match for the transaction to succeed. When withdrawing, you need to copy the deposit address from the other platform or wallet.Published on Apr 8, 2025Updated on Feb 3, 20269Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Generating sampling proof: using the Merkle root as a random source, we sample the data. To avoid leaking computation trace data, we avoid the data with an index of *k ** extension_factor during sampling and generate the Merkle proof path corresponding to the sampling index. We do the sampling inspections to check whether the polynomial committed is a valid polynomial satisfying the constraints listed in number 1.Published on May 10, 2023Updated on Sep 8, 2025179Iceberg strategy FAQs
Introduction to Trading bot Mode to learn about other trading botsPublished on Aug 4, 2023Updated on Dec 30, 202515What is Proof of Reserves (PoR) user snapshot data?
In the sample, it transfers 10 ETH to the position. Cross account balance will be 15 ETH - 10 ETH = 5 ETH, Isolated marigin trading position asset will be 10 ETH. Buy 10 ETH at 1,409.98 and use ETH as margin. The ETH order is filled with a fee of -0.01 ETH.Published on Jan 20, 2023Updated on Mar 4, 2026492What should I do during or after a scam?
Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on Mar 4, 2026725Why can't I join or claim rewards from a campaign?
You can continue to: Trade Deposit and withdraw assets Join other eligible campaigns via Campaign Center Each campaign has its own review process, so being restricted from one doesn't always affect your access to others.Will I still have a chance to join other campaigns since I’m unable to join the current campaign? The system reviews eligibility based on each campaign's rules and risk control mechanisms.Published on Jun 10, 2025Updated on Mar 19, 202614,219What onboarding information is required for a family office?
Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on Oct 13, 2023Updated on Feb 12, 202667I haven't received the SMS code
If you can't log in, switch to other alternatives, see the steps below to know how it's done.On the app Select Didn't receive anything?Published on Aug 16, 2023Updated on Feb 9, 202623How can you protect yourself from a phishing attack?
Don't search the OKX website through Google or other search engines and log-in without double checking. It's recommended to input manually the official website of OKX: https://www.OKX.com. Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function.Published on Aug 17, 2023Updated on Mar 3, 20263,682What are Source of Funds (SoF) and Source of Wealth (SoW)?
(past 3 months) Tax Document Shows investments (past 12 months) Others Issued within the last 3 months with funds confirmation Exchange wallet Exchange Statement Issued within the last 3 months and showing name/wallet address Sale Receipt/Confirmation Shows recent crypto asset sales from centralized crypto exchanges (For example: OKX, Binance, Coinbase) Bank Statement Shows crypto asset sale profits Tax Statement Shows crypto asset sale profits Others Issued within the last 3 months and shows walletPublished on Dec 24, 2024Updated on Mar 27, 2026730OKX Trading Rebate Card - Terms and Conditions
OKX will closely track the behaviour of users to avoid any form of cheating or abnormal behaviour, including but not limited to: registering multiple accounts, using other people's accounts, using other people's information to register accounts, false KYC information, maliciously increasing trading data, engaging in laundering trades or wash trades, violating the terms and conditions of this activity, violating local regulatory rules for transaction and any other activities related to illegal, fraudulentPublished on Oct 9, 2023Updated on Jan 8, 2026336How do I create passkeys? (app)
If you want to create your passkey on a different device, select Other Options Select iPhone, iPad, or Android device Select iPhone, iPad, or Android device to create a passkey with other mobile devices Use the other device to scan the QR code and complete the authentication Select Security key (only available on iOS devices) Select Security key to create a passkey with your external security key Insert your security key and follow the instructions to create your passkeyVerify with passkey Here'sPublished on Aug 16, 2023Updated on Mar 28, 202612,854How do I select the correct network for my crypto withdrawals and deposits?
You'll be shown ERC20, Solona, and others. Any of these options are correct, but the difference is in networking performance, and therefore in speed, security, transaction fee, etc., just as different modes of transportation differ in speed and security. After selecting the network, you can copy the deposit address at OKX directly. Open the other exchange platform or wallet.Published on Aug 22, 2023Updated on Mar 27, 202621,344What onboarding information is required for a Publicly Traded Company?
Provide identifying information Provide identifying information for the publicly traded company, such as your institution’s legal full name, registration number, incorporation date, registration address, principal place of business, institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 202676