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How can I protect myself from scammers?
You should raise a dispute to customer support as this may be a suspicious situation of triangulation fraud. Triangulation fraud involves a buyer sending payment from a card that's under another person's name. The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,034Apple Pay – Additional Terms
Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on Aug 8, 2025Updated on Oct 3, 2025FAQ10What can help prevent P2P crypto scams and protect my assets?
How to prevent impersonators: Be aware that under no circumstances will OKX's customer service officials ever threaten to freeze your assets or ask you to release your crypto holdings. Ensure that all emails from us are sent under the official okx.com domain. Always install an anti-phishing code for all emails sent by us. An anti-phishing code allows you to identify better if emails are legitimately sent from us.Published on Sep 2, 2023Updated on Feb 12, 2026FAQ1,459Google Pay – Additional Terms
Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device?Published on Aug 8, 2025Updated on Oct 3, 2025FAQ11Trade Like A Pro hype rules
In case of any disputes, the English version of the activity terms and conditions shall prevail. OKX reserves the right to final interpretations of all activities. For more information about OKX, please visit https://www.okx.com © 2023 OKX. All right reserved.Published on Sep 25, 2023Updated on Aug 28, 2025FAQ12Why is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on Sep 8, 2025FAQ340Travel Rule FAQ
Under the Travel Rule, why do I need to verify the ownership of a private wallet? As part of our efforts to align with both local and global requirements, you're required to verify your personal (non-custodial) wallet addresses if you're in the regulated regions. This helps provide a safe and accountable platform for all.2. How do I verify my private wallet under the Travel Rule? You can verify your private wallet address via Cryptographic Signature.Published on Jul 20, 2023Updated on Feb 5, 2026FAQ800How do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on Aug 9, 2024Updated on Sep 10, 2025FAQ30How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on Aug 26, 2025Updated on Mar 28, 2026FAQ47How do I deposit USD with U.S. Domestic wire transfer?
You can find the remaining limit under the deposit instructions. Kindly refer here for details.On the app Open the OKX app, select Transfer, then Deposit Select Transfer from the homepage Select the US Dollar under Cash Select US Dollar Select the Domestic wire transfer and Next to start your USD deposit. Make sure you review your daily limits remaining.Published on Feb 5, 2025Updated on Feb 12, 2026FAQ9How do I check the status of my institutional verification?
Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ34Why can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ4How to stake and redeem ETH with EigenLayer?
Head over to Earn and select ETH under the crypto list Select Earn from the main menu Select the offer that has EIGEN protocol Example of the offer has EIGEN protocol Enter the amount of ETH you'd like to allocate Insert your preferred amount of ETH here Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderHow do I redeem ETH on Eigenlayer?Published on Jul 14, 2025Updated on Nov 17, 2025FAQ2Crypto available for withdrawal FAQ
Follow these steps to get there: Step 1: navigate to the withdrawal page of your chosen crypto Step 2: select See details found under the withdrawal amount input Step 3: on the Unavailable for withdrawal page, select Learn more about caculationsI want my funds immediately. How does this relate to my crypto available for withdrawal? Funds unavailable for withdrawal may still be available for bank account withdrawal.Published on Jan 25, 2024Updated on Feb 11, 2026FAQ3,684How do I deposit USD or USDG with Bank transfer (ACH)?
On the web Log in to your account on app.okx.com, and go to Deposit > Cash to initiate a cash deposit You can select USD balance or USDG balance under Cash Note: you can start earning on USDG Select USD/USDG balance under Cash 3.Published on Jan 10, 2025Updated on Feb 12, 2026FAQ2