All
FAQ
Announcements
Product documents
Understanding OKX's Security Fund
Understanding the OKX Security Fund As a digital asset exchange offering leveraged products, OKX is committed to maintaining a stable and fair trading environment. A key component of our risk architecture is our Security Fund. This article explains the Security Fund's purpose, structure, funding mechanism, and outlines critical disclaimers regarding its operation.1. What's the Security Fund? The Security Fund is a segregated pool of assets, established and fully owned by OKX.Published on Mar 25, 2026Updated on Mar 31, 2026FAQ1What onboarding information is required for a fund?
What's a fund? Funds are collective investment vehicles established by pooling money from investors, such as hedge funds, pension funds, mutual funds, and private investment funds.Who are the key persons for a fund?Published on Oct 13, 2023Updated on Feb 12, 2026FAQ115What are Source of Funds (SoF) and Source of Wealth (SoW)?
Notes: If you have multiple sources of funds, please select the one that is recent and primary for your deposit. If you use your own funds to purchase crypto from another person, you should provide SoF of your own funds. Do not submit information about someone else’s assets or screenshots of your account deposits.Published on Dec 24, 2024Updated on Mar 27, 2026FAQ735What documents are accepted as proof of sources of funds from decentralized finance?
This guide explores the key records typically recognized to demonstrate the origin of funds in the decentralized ecosystem.What are the commonly accepted proof types for the source of funds from decentralized finance?Regular users Statements from an exchange platform. Bank statement showing receipt of funds from exchange. Transaction receipts from decentralized exchanges showing funds swapped or obtained. Note: have to be issued within 3 months.Published on Nov 12, 2024Updated on Feb 9, 2026FAQ52How do I add funds from portfolio to my Pay balance?
Follow the steps below to complete the process: Go to Simple mode and select Pay from the main menu Select + Add to add funds from portfolio Enter the amount you want to add to your Pay balanceHow do I transfer funds from my Pay balance to portfolio? Select the arrow icon on the Pay page and select Transfer to portfolio from the menu, before following the steps on the page.What chains are supported?Published on Feb 11, 2026Updated on Mar 11, 2026FAQWhy is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on Sep 8, 2025FAQ342Rules for the periodic transfer of untradable crypto dust from Trading accounts to Funding accounts
After the transfers, you can check your Funding account for the relevant assets and transfer history.Published on Aug 28, 2023Updated on Nov 12, 2025Product documentationCrypto available for withdrawal FAQ
It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits. This portion is unavailable for withdrawal.Published on Jan 25, 2024Updated on Feb 11, 2026FAQ3,686How do I download my account statements?
Select Download to download the statementI want to download funding history Funding History shows changes to your balance related to deposits, withdrawals, or transfers. Example: When you deposit or withdraw crypto from your account, it will be recorded here. To download your funding history, please follow these steps: Select Funding history from the menu bar to view your funding history Note: funding history can only display data for up to 90 days.Published on Nov 6, 2024Updated on Apr 1, 2026FAQ74Pay FAQ
If you have a Pay account, the funds will automatically appear in your Pay balance. If you are an existing OKX user without a Pay account, you'll need to follow the Pay onboarding process to activate Pay. Then, the funds will automatically appear in your Pay balance. If you're a non-OKX user, you'll need to create an OKX account and a Pay account. Only then, the funds automatically appear in your Pay balance. Once you receive the payment, you can then: Send funds to other people.Published on Feb 11, 2026Updated on Mar 11, 2026FAQSmart Arbitrage
Scenarios Where Smart Arbitrage Strategy is Applicable The Smart arbitrage strategy is particularly suitable for mainstream cryptocurrencies that have a positive funding rate over the long term. This is because, under the designed mechanism of funding rates, many mainstream cryptocurrencies typically maintain a positive funding rate, which means investors can earn funding fee income over the long term by holding positions in these cryptocurrencies.Published on Aug 8, 2024Updated on Mar 11, 2026Product documentationHow do I withdraw USD with Bank transfer (ACH)?
It usually takes up to 3 business days for your bank to receive the funds, but the actual timing may depend on your bank.Why can't I withdraw all of my funds via ACH bank transfer? When you deposit funds via bank transfer (ACH) on OKX, the amount is credited to your account immediately. However, these funds may not be available for withdrawal right away. ACH transfers processing between the banks can take up to 3 days to fully complete.Published on Feb 4, 2025Updated on Feb 18, 2026FAQ11Why hasn't my withdrawal arrived in the account?
If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.Published on Aug 22, 2023Updated on Mar 29, 2026FAQ20,617How to transfer crypto from Coinbase to OKX?
Insurance fund: OKX maintains an insurance fund to protect users against unforeseen losses in volatile market conditions.Best practices to keep your funds safe on OKX Even though OKX is taking all measures to keep your account and your funds safe, there are a few best practices that users can take to keep their accounts even more secure: Enable two-factor authentication (2FA). Use strong and unique passwords. Don't share any sensitive account information.Published on Jun 19, 2025Updated on Jun 26, 2025FAQ6Recurring Buy
Risk reminder and notes At each investment cycle, the fund will be isolated from your trading account and used independently in the Recurring buy bot. In case of insufficient funds, the Recurring buy bot will be halted until the available fund is allocated in the trading account for the next investment cycle.Published on Jun 17, 2022Updated on Apr 1, 2025Product documentation