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What should I do if I forget to fill in tag/memo?
Note: the deposit/withdrawal details include: cryptocurrency, amount, the correct tag, the incorrect tag you filled in and the hash value of the transaction. Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below.Published on 15 Oct 2024Updated on 4 Mar 2026109Why hasn't my withdrawal arrived in the account?
In case your withdrawal request remains pending for more than an hour, you can contact our customer support team via OKX Help for assistance.Incorrect or missing tag The crypto that you want to withdraw might require you to fill in tags/notes (tag/memo/comment). You can find it on the deposit page of the corresponding platform. If you find a tag, enter the tag in the Tag/memo/comment field on our platform's withdrawal page.Published on 22 Aug 2023Updated on 4 Mar 202620,550Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Tag (tag/memo) is an unique digital string used to identify deposit address. It ensures the funds are credited to the correct address. OKX distributes different tags to users’ deposit addresses of certain cryptos requested by the network. Tag exist in pairs, one for each deposit address. You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address.Published on 22 Aug 2023Updated on 4 Mar 2026413How do I find my deposit address and tag/memo/comment?
Here's where you can find the address and tag/memo when depositing.On the app Open your OKX app, and select Deposit crypto Select the crypto you want to deposit, then select the designated deposit network You'll see your Deposit address and tag/memo/comment if it's required Note: if your selected crypto comes with a tag/memo/comment, there is a Deposit reminder that you need to read and acknowledge before viewing the deposit details.Published on 22 Aug 2023Updated on 22 Mar 202667,856How do I manually redeem my funds on the official Portal Bridge website?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy the transaction hash Go to the Portal Bridge: Select Resume transaction to access the page where you can search for your transaction hash Head to the Resume transaction to load the transaction hash page Select the network for the Send to part and paste the transaction hash into the search menu Fill in the transaction hash to search for your transaction Toggle on thePublished on 11 Sept 2024Updated on 12 Sept 202528How do I manually redeem my funds in Arbitrum?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details option Copy the transaction hash Open Arbitrum Tools by selecting the button below, and once you're in; insert your transaction hash, and select Submit: Select Submit to check the transaction status If your funds are stuck, you'll be prompted to connect your wallet.Published on 11 Sept 2024Updated on 12 Sept 202545What should I do if I deposit to the wrong address?
Review and confirm the source of the deposit address to check whether the crypto were mistakenly sent to another person’s address Contact the address provider or the relevant platform for further assistance Important Note: Cryptocurrencies that require a Tag/Memo If you deposited a token that requires a Tag/Memo (such as XRP), please make sure that the Tag/Memo was filled in correctly when sending the crypto: Missing or incorrect Tags/Memos may result in crypto not being recognized or credited.Published on 15 Oct 2024Updated on 12 Feb 2026232How do I make a deposit? (web)
Some crypto (for example, XRP) generates a tag/memo which is usually a string of numbers. You need to enter both the deposit address and tag/memo when you're depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.Published on 13 Aug 2023Updated on 26 Jan 20267,536Why hasn't my deposit been credited?
In such a case, you can reach out to our customer support for assistance.Incorrect or missing tag/memo/comment The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on our deposit page. You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page.Published on 1 Sept 2023Updated on 3 Mar 202613,720How do I make a deposit? (app)
Some crypto (for example, XRP) generates a tag/memo, usually a string of numbers. You need to enter the deposit address and tag/memo when depositing. Otherwise, you'll lose your assets. Select here to learn more about how to deposit crypto with a tag/memo.Published on 22 Aug 2023Updated on 26 Jan 2026148,215Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
User verification of inclusion proof: the user checks their balance, ID, calculates the hash value of the data corresponding to their index, and verifies the hash value on the leaf node of the Merkle tree using the provided Merkle path.2. How do I perform self-verification of Proof of Reserves (PoR)?Published on 10 May 2023Updated on 8 Sept 2025178How do I enable allowlist? (web)
If you see an “Invalid address” prompt when adding a withdrawal address, possible reasons and solutions include: Tag not provided: Some tokens (such as XRP) require a tag. Please make sure the tag is filled in correctly. Some tokens require internal transfers: If you’re withdrawing a token with tag to another OKX user, please select Withdraw to OKX Users. Address format mismatch: The address format does not match the selected withdrawal network. Please verify the network and address.Published on 14 Aug 2023Updated on 12 Feb 2026416Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
., π63), hashes (h0, ..., h63), equities (e0, ..., e63), and debts (d0, ..., d63) from the lower-layer circuits as inputs. It combines these inputs and produces 3 outputs: a new hash (hrecursive), total equity (erecursive), and total debt (drecursive).Published on 21 Oct 2024Updated on 11 Feb 202690How do I enable allowlist? (app)
If you see the prompt “Invalid address” when adding a new withdrawal address, possible reasons and solutions include: Tag not filled in: Some cryptocurrencies (e.g., XRP) require a tag. Please make sure it is provided. Tag-based coins require internal transfer: If you are withdrawing a tag-based coin to another OKX user, please choose OKX Users as the withdrawal method. Address format mismatch: The address format does not match the selected withdrawal network. Please verify.Published on 14 Aug 2023Updated on 12 Feb 20261,897How do I make a withdrawal? (app)
Why do some assets require a tag/memo during withdrawal? Some assets require a tag/memo, which is usually a string of numbers. For example, for XRP, after filling in the withdrawal address, the tag must also be filled in, otherwise assets may be lost.12. How do I withdraw crypto from a sub-account? If your assets are in a sub-account, you need to transfer the assets from the sub-account to the main account before you can withdraw them.Published on 22 Aug 2023Updated on 19 Mar 20265,787