Assets are frozen or insufficient margin: If the assets in your account are being used for other trades (such as spot orders), resulting in a freeze that prevents opening positions, or if the margin is insufficient, you may not be able to view your positions. You can cancel spot orders or transfer more assets to your trading account.

Learn more about your account by visiting our OKX FAQ page.

The process for sub-accounts to find deposit addresses is the same as for the main account. If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.

Continue to link your account A page with your account details on both OKX and OKX TR platforms will appear. Once you've confirmed the details, select the Link option to start connecting the accounts Note: if you haven't signed in on your OKX TR account, you'll be requested to do it before proceeding to the linking phase. If the accounts are correct, proceed to link both accounts Your account is successfully linked with your OKX TR account and select OK to proceed to the next phase.

date, please follow these steps: Go to My Select Download at the bottom of the Account statement page Select Customized statement Select your preferred date, then select Generate Select Generate to view the statement Once the statement is ready, you can select Download to download the statement The statement might take some time to generate.

If you want to learn more about your verification information, please ensure your account is logged in.How can I check my account name and sign-up date?

If you don’t already have an account, you can visit the sign-up page or follow the instructions below. Learn more about phishing attacks and how you overcome them here.How do I set up security for my account?1. Sign up for a new account on OKX Navigate to our homepage and select Sign up, located in the top right corner. Along with particulars such as your email address or phone number, you'll also be required to enter a password to secure your account.

AA Smart Account eliminates the limitations of seed phrases/private keys, allowing performing batch transactions, gas deletion, key recovery and etc.

You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to the Security center page (Profile icon > Security) Find Manage account on the Security page, select Close account Opening Close account page 3. Closing your account is permanent and irreversible.

Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible. If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.

However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze account

Select User Center at the top left corner Go to Profile and settings and select Security Find Account management, select Freeze account Select Proceed Select Freeze account You can freeze your account after selecting Proceed Note: it's required to bind with Google Authentication in your account before freezing it.

Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?

Depending on how your AA Smart Account was created, the deletion method may differ. Please read the following carefully before proceeding.Scenario 1: AA Smart Account created under a standard wallet If you no longer wish to use an AA Smart Account that was created under a standard wallet, you can delete the AA Smart Account individually. Steps: 1.

Note: One private key wallet can only create one AA Smart Account Select the Private key to back up your AA Smart Account Select your AA Smart Account > the chain that you wish to back up and select Copy anyway to back up your AA Smart Account's private key Select your AA Smart Account to copy your private key Select Copy anyway to copy the private keyKeyless Wallet This wallet doesn't store the complete private key on your local device, hence it can't be backup Note: Exported AA Smart Accounts are