OKX Orbit FAQ
OKX Orbit is a community feature built into the OKX App. Users can publish posts, join discussions, chat in real time, follow top traders, and stay updated on industry trends through recommended content. Orbit is currently available on the OKX App only — web and PC desktop versions are not supported.
Entry & Account
Q: Is Orbit available on PC?
Currently, Orbit is only accessible via the OKX App. The Web/PC version is under development and is expected to be released in a future update. Please stay tuned to official announcements for the latest updates. Thank you for your understanding and support.
Q: How do I switch accounts on Orbit?
Tap the Main menu icon on the top-left of the App home screen > User Center > Switch Account.
Content Publishing
Q: How do I publish a post or article?
Open the App and go to the Orbit page. Once your profile is set up, tap the post button in the bottom-right corner to write and publish your content. Make sure the App is updated to the latest version.
Q: My post was removed or flagged as sensitive content. Why?
Your post may contain content that violates the Community Guidelines and has been restricted. You may edit and re-publish once the content complies.
Q: I published a post, but others can’t see it. Why?
This may be due to a community guideline violation. If your content has been penalized, please contact the “Orbit Community Assistant” or an official Orbit account to clarify.
Q: How do I sync my X (Twitter) posts to Orbit?
Link your X account from your Orbit profile page (top-right corner). Accounts with more than 5,000 followers will be automatically synced.
Contacts & Adding Friends
Q: How do I add a friend?
Currently, only VIP users are able to add friends. Go to Orbit > tap + in the top-right corner > Add Contact. You can search by phone number, email, or UID, or use QR code scanning.
Q: Non-VIP users can’t add friends. Why?
To combat fraud and protect user privacy, we have adjusted this feature. Non-VIP users currently cannot add friends. We appreciate your understanding and support.
Q: Where can I view my added contacts?
Go to Planet > tap + in the top-right corner > New Chat to view your contact list.
Group Chat
Q: How do I create a group chat?
Go to the Planet home page > tap + in the top-right corner > New Chat > Create Group Chat.
Q: What is the group chat member limit, and how can I increase it?
Standard users can have up to 10 members per group. Orbit Advanced (Navigator) users can have up to 50. Upgrade to Orbit Advanced to unlock higher limits.
Q: Why was the group chat member limit suddenly reduced?
We have adjusted our community policies to better maintain a healthy environment. More official and KOL-partnered groups will be introduced. Thank you for your understanding.
Q: How do I join an existing group via QR code or link?
Inside the group, tap … in the top-right corner > Invite via QR Code to generate a shareable image or link.
Q: How do I join a VIP-exclusive group or an official news group?
VIP users can find the exclusive group entry on their profile page (visible to VIP users only). For official news groups, go to Recommended Groups on the Discover page and submit a join request for admin approval.
Q: Why does QR code scanning fail when joining a group?
The group may have disabled QR code joining. You will not be able to join via QR code in this case.
Q: Where do I manage group settings (Do Not Disturb, notifications, admins)?
Inside the group, tap … in the top-right corner to access all settings. To receive push notifications, make sure App notification permissions are enabled in your phone settings. Group admins are assigned by the group owner under Group Management.
Messages & Notifications
Q: I can’t send messages in a group — I seem to be muted or restricted. What should I do?
Your account may have been muted for violating community guidelines. You will need to wait until the mute period expires, then apply to have the restriction lifted. For assistance, contact the Orbit Community Assistant or an official Orbit account.
Q: I sent a message, but the recipient can’t see it. Why?
If your account has been muted or flagged by our risk control system, your messages will not be visible to others. Please contact customer support to clarify.
Q: I’m not receiving messages, or messages are delayed. What should I do?
Confirm the group is not set to Do Not Disturb, then check your network connection and try closing and restarting the App.
Q: How do I enable or disable message notifications (likes, comments, group messages)?
Go to your Planet profile > tap … in the top-right corner > Settings > Receive In-App Message Notifications. Also confirm App notification permissions are enabled in your phone settings. For group messages, check that the group is not in Do Not Disturb mode (long-press the group chat to check).
Q: How do I prevent strangers from adding me to groups, or finding me by phone/email/UID?
Go to your Planet profile > tap … in the top-right corner > Settings. You can turn off “Allow other users to add you directly to group chats” and control whether you can be found by phone number, email, or UID.
Personal Profile
Q: How do I edit my username or bio? Why was my bio rejected?
Go to Planet home page > tap your avatar in the top-left corner > tap … in the top-right corner > Settings. Note: bios may only include your Twitter and YouTube handles — external promotional links are not allowed.
Q: The earnings data on my profile doesn’t match my actual results. Why?
Go to Planet home page > tap your avatar > tap … > Settings > Profile > Trading Record. Select Public or Private as needed.
Q: How do I make my trading record public or private?
Go to Planet home page > tap your avatar > tap … > Settings > Profile > X Account, and follow the on-screen instructions.
Q: How do I link or unlink my X (Twitter) account?
Tap … next to the comment to report it, or send a message to the “Planet Community Assistant.”
Violations & Appeals
Q: My account has been muted or restricted from posting. How do I appeal?
Your account has been muted for violating the Community Code of Conduct. Please wait until the mute period ends and then contact us to request removal of the restriction. Thank you for your understanding.
Q: My post was removed after being reported, but I believe it was a mistake. What can I do?
If your post was removed for a violation, you may edit it to comply with the guidelines and re-publish. For details, please review the OKX Orbit Community Guidelines.
Q: How do I report rule violations or spam in a group?
Send a direct message to the group owner or admin to report the issue.
Q: How do I report harassment or abusive comments?
Tap More next to the comment to report it, or send a message to the Orbit Community Assistant.
Q: Is sharing external contact details (QQ / WeChat / QR codes) allowed?
No. Sharing external contact information such as QQ accounts, WeChat accounts, or QR codes violates the Orbit Community Guidelines.
Recommendations & Advanced Benefits
Q: When will live streaming be available? How do I apply, and what are the requirements?
Live streaming on Orbit is currently in closed beta (invite-only) and is not open for general applications. Thank you for your interest and support.
Q: Where can I watch live streams?
Go to Planet home page > tap … in the top-right corner > Settings > tap Upgrade Your Planet Journey below your avatar. Navigator benefits include: creating groups of up to 50 members, increased visibility on the Top Trader list, and early access to live streaming opportunities.
Live Streaming
Q: How can I get my posts featured in recommendations or on the Hot Traders list?
Valuable content is surfaced through the Recommended feed. Posts that generate strong engagement may be featured in Hot Posts, gaining additional exposure. We encourage you to keep creating quality content.
Q: What are the benefits of being a Orbit Navigator, and how do I upgrade?
Go to Orbit home page > tap your avatar > tap … in the top-right corner > Settings > tap Upgrade Your Orbit Features below your avatar. Navigator benefits include: creating groups of up to 50 members, increased visibility on the Top Trader list, and early access to live streaming opportunities.